Operating Systems / Network Analyst 2

POSITION SUMMARY:

Date application must be received for priority consideration by: November 20, 2025
Anticipated Appointment Begin Date: December 1, 2025
Closing Date or if blank, Open Until Filled:
Job Family Group: Support Staff
Support Staff Classification Title: Operating Systems/Network Analyst 2
Division/Department: Finance and Administration/Information Technology
Compensation Range (commensurate with experience): Salary Range 32I-2, $28.94-$36.06 per hour, $5,017-$6,250 monthly
FLSA Status: Non Exempt
Appointment Basis: 12-month
Time Type: Full-time
Benefits Eligible: Yes
Renewable/Non-renewable/Grants/Limited Duration: Renewable
This position must possess and maintain a current, valid Driver License: Yes
This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes
Remote Work Type: On Campus
Work Hours: M-F 8-5 Flexible schedule when required.

SPECIAL INSTRUCTIONS TO APPLICANT:

• Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant’s qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration.
• For inquiries and additional information, please contact Human Resource Services via email at hrs@sou.edu or by phone at (541)552-8553.
• To view SOU’s very generous benefits and pension programs available to eligible positions, please visit https://inside.sou.edu/assets/hrs/Benefits/Benefit_Flyer/2024_Prospective_Candidate_Benefit_Overview_012024.pdf
• Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, https://inside.sou.edu/hrs/comp-calc.html, demonstrates our value and commitment to our employees.

POSITION DESCRIPTION:

Information Technology provides information resources and technology services to the entire campus community, in support of the academic mission. IT also provides technical assistance in the design, acquisition, installation, and maintenance of the campus information technology, media, and telecommunications infrastructure, including: desktop computer equipment; institutional databases; enterprise-wide applications; technology equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote on-line services, open-access and program specific computer labs, consulting, training, and user support.

Information Technology provides assistance to University leadership in strategic planning for technology initiatives that strengthen both efficiency and effectiveness. The ability to interact with a diverse population is essential. This position is responsible for the maintenance and administration of server, infrastructure, and application systems that service the SOU Campus Network. This includes configuring enterprise solutions to meet customer expectations and requirements, align with the mission and goals of the University, and comply with Information Technology department standards, policies, and procedures. The position shares system administration responsibilities with the other members of the Infrastructure Services Team. Duties performed include: Setup and provisioning of enterprise applications. Setup and provisioning of new servers, including virtual servers. Developing specifications and project plans for operating systems and enterprise software deployments. Collaborating with the other system and network administrators to design, monitor, and support the university’s infrastructure, including physical, logical, security, and disaster recovery. Monitoring and patching servers for security and operating system updates. Cooperating with the other members of the Infrastructure Services Team to design, maintain, and update the university’s enterprise directory. Supervising student employees involved in server systems activities. Working closely with User Services staff. Supporting escalated technical issues. Installing operating system upgrades. Maintaining electronic logs and other records for periodic review. Performing regularly scheduled maintenance. Configuring and maintaining network printing operations. Maintaining a test environment for research and development on new operating systems and other system software. Performing system backups and file restores. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position.

This job requires a flexible work schedule, as server and systems maintenance often must happen after normal business hours and on weekends.

Minimum Requirements

• This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor’s degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience.

SOU interprets these minimums as a Bachelor’s degree in Computer Science, Information Systems, or other related field, and four (4) years experience OR equivalent combination of education, technical training and experience totaling eight (8) years and demonstrated experience administering and supporting enterprise server environments (e.g., Windows Server, Red Hat/Ubuntu Linux) and virtualization technologies (e.g., VMware, Hyper-V).

Typical skills for each core function are cited below.

Operating Systems Analysis

• Knowledge of internal operating system technology, computer operations and hardware, and network communications theory;
• Ability to use operating system languages as defined by the campus and ability to perform systems-level programming in a distributed, networked environment;
• Ability to use performance monitoring software and interpret results;
• Ability to perform preventative and remedial maintenance to operating system(s);
• Ability to interface/integrate campus defined operating system(s) with software and other systems;
• Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications;
• Knowledge of applications programming techniques and procedures;
• Understanding of job control and production procedures with an ability to troubleshoot and isolate production problems and application code;
• Ability to research and survey new products and/or releases, such as productivity tools;
• Ability to establish and document operations procedures;
• Knowledge of network operating systems and network architecture, configuration, and protocols;
• Knowledge of client-server technologies.

Operating Systems Administration

• Familiarity with scripting languages (PowerShell, Python, or Bash) for automation.
• Knowledge of system management and security/control procedures;
• Knowledge of database design, structure development, features, operations, programming, and data access principles;
• Knowledge of data communication network architecture, configuration, protocols, and interfaces;
• Knowledge of operating systems and storage capacity, including ability to perform capacity planning;
• Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems;
• Ability to develop and execute disaster recovery plans;
• Ability to establish data security standards and procedures;
• Ability to tune database systems and maintain database software.
• Strong understanding of Active Directory or LDAP directory services.

Network Planning and Implementation

• Knowledge of network activities, configuration, protocols, and interconnectivity requirements for internal/external information transmission;
• Computer/video skills on specific applicable hardware and software; understanding of system functionality and components;
• Specialized vendor training or licensing to meet a specified departmental need;
• Ability to interpret data on system usage and develop engineering specifications to support changing service levels;
• Ability to interpret and apply broad regulatory standards and technical specifications to assignments;
• Ability to monitor and manage vendor relationships to ensure responsiveness and quality.
• Identity & Access Management: Demonstrated experience with IAM platforms such as Okta, AWS IAM, or similar enterprise identity management solutions
• Authentication Protocols: Working knowledge of SAML 2.0, including configuration and troubleshooting of SAML-based SSO integrations
• Network Services: Proficiency in DNS administration (zone configuration, record types, troubleshooting) and DHCP management (scope creation, reservations, lease management)

Knowledge of essential network and system security concepts

• Working understanding of firewalls and network ACLs
• Understanding of file system and application permissions (e.g., Read, Write, Execute; inheritance)
• Knowledge of encryption basics (e.g., symmetrical vs. asymmetrical encryption, AES, RSA, cipher suites)
• Certificate and PKI basics (e.g., digital signatures, certificate authentication, certificate authorities, certificate lifecycle management)

Preferred Requirements

• Industry certifications such as Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Engineer (RHCE), VMWare Certified Professional (VCP), Okta Certified, Box Certified. COMPTIA certified.
• Experience with the account management in systems such as , Okta, Active Directory, or Workday. Experience with Workday
• Experience with the Box Enterprise file storage system
• Experience with database systems (Oracle, MS SQL Server, MySQL)
• Experience with high-availability clustering (MS, Novell, SQL Server).
• Experience with enterprise directories (Active Directory, eDirectory, LDAP).
• Experience with enterprise data backup systems (Veeam, Backup Exec, Syncsort).
• Experience with enterprise storage systems (iSCSI, SANs, NAS)
• Experience with virtualization technologies (VMWare, MS HyperV, Xen, KVM).
• Experience with router and switch configuration. Experience with Network Security Appliances (Palo Alto, SonicWALL, Sourcefire).
• Experience with configuration management software (Puppet, Chef, SaltStack).
• Experience with infrastructure monitoring software (Zenoss, Nagios, Zabbix, Icinga). Management, Microsoft Fore Front Identity Manager).
• Experience working within enterprise Information Security frameworks to protect data and secure systems.

Essential Functions

Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive:

(80%) Shared Network and System Administration

• Work includes evaluation of technical options; consultation with systems engineers, user support teams, users, and management to determine specifications; creation of design documents, determining configuration standards; with consideration given to reliability, usability and ease of ongoing maintenance.
• Design and implement network support systems -- Responsibilities include; performing evaluation of technical options; consultation with systems engineers, management, vendors, and end users to determine system specifications; creation of detailed design, and configuration plans that consider fault tolerance, reliability, upgradeability; development of implementation strategies which ensure rapid deployment, ease of conversion, and integration with other network systems.

The following duties are shared with the Infrastructure Services Manager and other team members:

• Installation, upgrade, and maintenance of server hardware and operating systems.
• Installation, upgrade, and maintenance of network security hardware and software.
• Installation, upgrade, and maintenance of enterprise software.
• Installation, upgrade, and maintenance of network storage.
• Installation, upgrade, and maintenance of desktop hardware, operating systems, and applicationssoftware.
• Planning and coordinating the deployment of new application software/systems, and the upgrade of existing application software/systems, including support for distributed campus enterprise applications.
• General enterprise-level administration of all of the resources listed above, including monitoring and security.
• Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position.
• Maintain system documentation, including network diagrams, procedures, and configuration details
• Responsible for designing and managing account creation and deletion processes.
• Configure and manage Single-Sign-On (SSO)integrations across multiple applications and services utilizing SAML and OAuth/OIDC.
• Administer and maintain enterprise identity and access management (IAM) systems, including Okta and AWS IAM in cloud platforms such as AWS, GCP, and Entra/Azure. Identity management administration.
• Oversee DNS and DHCP services, including zone management, record maintenance, and IP address allocation

(5%) Network Printing

• Configure and maintain a network printing environment for the campus network.
• Assist User Services staff with the creation of network printers.
• Maintain print accounting and management software.

(5%) Data Backup and Recovery

• Maintain a schedule of backup jobs for university systems.
• Perform media rotation, and media lifecycle tasks.
• Restore data as needed.
• Maintain disaster recovery systems and associated procedures.

(10%) Technical Support

• Troubleshoot network and enterprise application system problems.
• Ensure system reliability and 7×24 operation of the network and other enterprise systems.
• Informs Help Desk personnel of system outages, actions undertaken to remedy system problems or failures, and estimated time of resolution for a given system outage.
• Ensure that systems problems have been efficiently and effectively remedied.
• Assist User Services with user account configuration issues as necessary ensuring that SOU account administration procedures and guidelines are followed.
• Plan and submit projects to Change Management for projects which may impact users, or the campus community.

Skills, Knowledge, and Abilities

• Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.
• Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.
• Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.
• Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations.
• Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.
• Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy.
• Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters
• Demonstrated ability to work with a high level of productivity and accuracy/attention to detail.
• Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions.
• Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email.
• Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies.
• Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures.
• Demonstrated ability to provide training and direction to student assistants.
• Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
• Knowledge of internal operating system technology, computer operations and hardware, and network communications theory
• Ability to use performance monitoring software and interpret results.
• Ability to perform preventative and remedial maintenance to operating system(s).
• Ability to interface/integrate campus defined operating system(s) with software and other systems.
• Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications.
• Ability to establish and document operations procedures.
• Knowledge of network operating system and network architecture, configuration, and protocols.
• Knowledge of client server technologies.
• Knowledge of data communication network architecture, configuration, protocols, and interfaces.
• Knowledge of operating systems and storage capacity, including ability to perform capacity planning.
• Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems.
• Ability to develop and execute disaster recovery plans.
• Ability to establish data security standards and procedures.
• Ability to tune database systems and maintain database software.
• Knowledge of communication transmission technologies (e.g., circuit and packet switching, satellite uplink, etc.).
• Knowledge of network traffic and performance parameters to interpret variance and service impact to users.
• Ability to analyze network/systems problems using appropriate test structures and related diagnostics (e.g., protocol analyzer, T-bert analyzer, spectrum analyzer, etc.).
• Understanding of connectivity, system integration, and traffic issues.
• General knowledge of telecommunication network design, topology system interface, and protocols to meet support requirements.
• Understanding of telephone switching technology support, data/video communications, and transmissions media and their performance capabilities.
• Knowledge of telecommunications and video industry standards.
• Ability to install network subsystems and to modify local, customized software programs/features (e.g., voice mail, electronic mail, and telecom features).

Physical Demands

• The position spends the majority of time in meetings, sitting, or working at a computer.
• Occasional lifting of network servers, and other computer equipment.
• Travel to technical training may occasionally be required.

Special Conditions

• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
• Must be able to successfully pass a pre-employment background check.
• This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
• The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services.

_________________________

SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce

In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources.

Diversity Statement:
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.

SOU Land Acknowledgement
We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together – who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (www.grandronde.org) and the Confederated Tribes of Siletz Indians (www.ctsi.nsn.us) are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people.

Notice to Prospective Employees
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU’s Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.

An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: https://cps.sou.edu/clery-act-annual-security-report/.  A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520.  For more information, call 541-552-7095, or email clerycoordinator@sou.edu.