Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
We are looking for a passionate and dedicated individual to drive our omnichannel initiatives including Endless Aisle, Click & Collect, Ship from Store, Gift Cards and many more. As Omnichannel Specialist, you will play a key role in optimizing and supporting the execution of omnichannel services across Europe. You will become an expert in our omnichannel processes and tools, ensuring they are continuously improved to deliver a seamless customer experience across retail and e-commerce.
MAJOR ACCOUNTABILITIES:
Support the implementation, rollout, and expansion of omnichannel services (e.g., Click & Collect, Gift Cards, Endless Aisle) to enhance customer experience.
Monitor and analyze performance data and KPIs to identify issues and drive continuous improvement.
Work with reporting teams on the development and maintenance of dashboards and reports to enable data-driven decision-making.
Collaborate with IT, Logistics, Finance, and Retail teams to implement new tools and optimize omnichannel fulfillment flows.
Partner with Retail and Area Managers to identify business opportunities, address challenges, and share best practices.
Act as a subject matter expert for omnichannel operations, supporting training and operational excellence across markets.
Communicate analytical insights and strategic recommendations to stakeholders to support business growth.
REQUIREMENTS FOR SUCCESS:
Relevant number of years of experience in omnichannel operations, retail, or e-commerce positions.
Strong analytical skills and experience working with KPIs and dashboards.
Familiarity with retail and e-commerce systems and processes.
Excellent communication and collaboration skills.
Proactive, detail-oriented, and solution-focused approach.
Experience in a multi-market environment is a plus.
BENEFITS:
Discretionary Bonus Opportunity
Discount on the health insurance
8% holiday allowance
Flexible Working Hours
Pension Scheme
25 days Annual Leave per year
Up to €250 travel allowance each month
Hybrid working
On-site Gym
Employee Discount
Work from-home allowance
Home working equipment
Sports subscription services
Flexibility to Work from Anywhere for up to four weeks per year
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.