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Concentrix

Office Apps Customer Engineer (Bilingual English)

MEX Work-at-Home Full time

Job Title:

Office Apps Customer Engineer (Bilingual English)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly skilled and experienced Customer Engineer specializing in Microsoft Office Suite / Microsoft 365 Apps for Enterprise. This role is customer-facing and requires excellent communication skills, both verbal and written, to engage with technical, non-technical, and leadership contacts at customer organizations.

Responsibilities

  • Deliver Technical Workshops & Training: Conduct bilingual (English/Spanish) workshops and webinars to educate customers on Microsoft 365 Apps best practices and new features.

  • Localization & Cultural Adaptation: Ensure documentation, training materials, and user guides are adapted for Spanish- and English-speaking audiences without losing technical accuracy.

  • Change Management Support: Assist customers in planning and executing change management strategies to drive adoption and minimize resistance during migrations.

  • Security & Compliance Guidance: Advise customers on Microsoft 365 security configurations, compliance standards, and data protection best practices.

  • Automation & Optimization: Develop scripts (e.g., PowerShell, Office Scripts) to automate repetitive tasks and improve operational efficiency.

  • Performance Tuning: Optimize Microsoft 365 Apps deployments for speed, reliability, and multilingual user experience.

  • Cross-Functional Collaboration: Work closely with Customer Success Managers, Account Teams, and Product Engineering to align technical solutions with business objectives.

  • Customer Advocacy: Represent customer feedback to Microsoft product teams to influence roadmap and feature enhancements.

  • Continuous Learning & Evangelism: Stay current on Microsoft 365 innovations and share insights internally and externally through blogs, forums, and community events.

  • Lead Customer Engagements: Assess business needs and recommend tailored Microsoft 365 solutions that drive productivity and collaboration.

  • Design & Implement Migration Strategies: Support transitions from legacy Office environments to Microsoft 365 Apps for Enterprise.

  • Technical Documentation: Develop and maintain deployment guides, troubleshooting manuals, and configuration templates.

  • Trusted Advisor Role: Provide strategic guidance to enterprise clients on maximizing Microsoft 365 value.

  • Monitoring & Analytics: Analyze usage metrics to identify adoption trends and opportunities for optimization.

  • Health Checks: Conduct performance assessments to ensure optimal functionality and security.

  • Multilingual Support: Ensure seamless user experiences across Spanish and English-speaking teams.

Qualifications

  • 10+ years in customer-facing roles (systems architecture, IT consulting, operations, or software support) with emphasis on Microsoft 365 Apps for Enterprise and Teams

  • BA/BS in IT, Engineering, or related field (or equivalent experience)

  • Strong analytical, problem-solving, and decision-making skills

  • Excellent bilingual (English/Spanish) communication and interpersonal skills

  • Proven ability to work independently and collaboratively in global teams

  • Experience delivering technical workshops, training sessions, and webinars on Microsoft 365 best practices

  • Expertise supporting M365 Apps (Word, Excel, PowerPoint, Outlook, Teams)

  • Proficiency diagnosing and resolving Microsoft 365 App issues (remote and on-site)

  • Solid understanding of Microsoft 365 Apps deployment, administration, and troubleshooting

  • Knowledge of Windows operating systems

  • Experience writing enterprise-level documentation and training content.

Soft Skills:

  • Strong verbal and written communication in both English and Spanish

  • Customer empathy and ability to align solutions with business goals

  • Collaboration across Customer Success, Support, and Engineering teams

  • Analytical and creative problem-solving mindset

  • Adaptability in dynamic, fast-paced environments

  • Cultural awareness and sensitivity in multilingual contexts

  • Confident presentation and facilitation skills

  • Calm and constructive approach to conflict resolution

  • Excellent time management and prioritization skills

  • Commitment to continuous learning and staying current on Microsoft innovations.

Optional Skills

  • Advanced networking knowledge (DNS, firewall, load balancing)

  • Scripting experience with PowerShell or Office Scripts

  • Familiarity with ITIL best practices for IT service management

  • Advanced understanding of Office Scripts automation.

Location:

MEX Work-at-Home

Language Requirements:

English

Time Type:

Full time

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