New Business Assistant

Responsible for processing complex customer requests for Operations.

Position Responsibilities:

• encoding of MID cases (cases w/ health declaration)
• correction of mistagged agent code
• email of pending ID requirements to agents for follow-up
• quality control check of application vs what was inputted in the system
• quality control checking of medical reimbursement - data submitted vs journal entry
• processing of payment for accredited clinics
• preparing documents for scanning
• back-up for LOA issuance
• back-up for STO requirements processing (minor pending requirements)
• Document Record Coordinator
• Sending of documents offsite (twice a year), 
• Payment Processing for MDSI (Manulife Data Services Inc)- after cut off
• special projects that may be assigned from time to time

Required Qualifications:

• College graduate (4-year course)

• Understands interrelationships between all processing systems

• Attention to detail

• Comprehensive knowledge of products requirements

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Hybrid