As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
Role location: Hybrid (two days in-office, three days virtual)
About the team:
The Network Support Services - Delivery team provides network connectivity implementation services for FIS global network. The high caliber members are among the technology leaders within FIS, utilizing multiple technologies and vendors. This team requires motivated members who are ready to develop personally and professionally as FIS grows to meet the challenges presented by today’s global economies.
What will you be doing:
Provide clear customer communication updates in relation to manage the network delivery of customers services.
Ensure regular, structured, and tracked engagement with customers (FIS Line of Business)
Where needed schedule consulting or troubleshooting call with customer for issue resolution
Monitor intake email box to provide on-time update / resolution to the customers (FIS Line of Business)
Where delivery challenges arise, demonstrate the ability to think quickly and maintain a methodical and calm approach to resolving the issues while under pressure.
Update documentation for the team members
Provide updates to management on potential escalations and issues.
Interface with technical and non-technical functions for network project coordination and sharing updates.
24x7 support required as part of project requirement
Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.
Utilizing ServiceNow, documents status updates and problem resolutions.
Performs customer service duties and responds to customer requests as defined by management.
Supporting on weekend is required.
Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.
What you bring:
Communicates ideas both verbally and in written form in a clear, concise and professional manner
Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS
Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture
Requires knowledge of basic office tools
Ability to understand and apply technical concepts
Team skills, including the ability to establish and maintain effective working relationships
Flexibility, versatility, dependability
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass