Are you excited about direct contact with healthcare professionals? Do you have a scientific background, a commercial mindset, and growth ambition? We are looking for a team leader with dedication, strategy, and energy to drive our projects in primary care, hospitals, and specialized clinics.
RESPONSIBILITIES
• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.
• Approve actions on human resources matters in consultation with Human Resources and other relevant departments.
• Direct the hiring and selection process for Medical Sales staff by conducting candidate review through participation in the interviewing process. Evaluate current methods and develop office / region based tools for on boarding training for new staff in conjunction with Human Resources and Learning and Development training programs.
• Ensure that staff have the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan and mentored training experiences, as applicable. Act as a coach and mentor for managers.
• Deliver a variety of Sales and Health Management Services projects (or country equivalent) according to the milestones set and at the required level of profitably.
• Overall financial accountability for projects. Ensure key financial performance milestones (e.g., revenue and profitability) are achieved and provide regular feedback on the financial performance of the project.
• Manage the overall customer interface so that profitable business and customer loyalty are maintained. Act as “the voice of the customer’’ at all levels of the organization.
• Develop long term relationships between the organization and an assigned group of customers so that long term customer loyalty is maintained and enhanced.
• Provide support to Business Development to strengthen relationships with existing clients and generate awareness on prospects.
• Create Account / Customer plans – monitor, review, report on and amend plans as appropriate.
• Produce pricing and contractual agreements for assigned customers.
• Provide accurate forecast information regarding new business and existing contracts / projects.
• Develop and roll out new service offerings and capabilities.
• Create and develop standards of call quality within the team.
• Expected to contribute to strategic decision making and continually seek opportunities to improve or develop the business.
• Ensure the reporting of any identified Adverse Events in line with prevailing process and guidelines.
• Project a professional impression of the Company and act in accordance with the relevant Pharmaceutical Industry’s Code of Practice
• Perform other duties as assigned.
REQUIREMENTS
- University degree in Health Sciences (Medicine, Pharmacy, Biology, Nursing, etc.).
- Commercial experience in the healthcare sector (minimum 3 years).
- Minimum of three years of experience managing teams in the healthcare sector
- High level of English (minimum C1).
- Fluency in software operating systems, such as MS Office and customer relationship management systems
- Availability to travel frequently.
IDEAL COMPETENCY PROFILE
- Professional with initiative, strategic vision, and sensitivity to the clinical environment.
- Ability to connect with doctors and care teams through both, technical and human understanding.
- Skill in leading teams, inspiring, and generating sustainable results.
- Good verbal and written communication skills.
- Planning and financial management skills.
- Interest in innovation, technology, and continuous improvement.
WHAT WE OFFER
- Stable project with a strong component of innovation and expansion.
- Active participation in strategic decisions and business development.
- Continuous training and professional support.
- Career plan with real growth opportunities.
- Competitive compensation and additional benefits.
#LI-CES #LI-DNP
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.