Mobile Claims Specialist in Training at EML

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This trainee role allows you to bring your strong customer service skills and passion for helping others, while we will provide all the training you need to build a rewarding career in claims. As a Mobile Claims Specialist, you’ll support injured workers through their recovery journey, meeting them face-to-face, coordinating with employers, and helping them return to work safely.

This will be a full time, permanent position based in the Adelaide office with work-from-home flexibility (up to 2 days per week) subject to performance and approval after your training period.

YOUR RESPONSIBILITIES

Create and drive RTW plans while liaising with a variety of stakeholders to ensure Return to Work outcomes
Adopt a service-orientated approach that is focused on early intervention to coach and educate employers around the health benefits of returning to work
Conduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face to face assistance to workers and employers
Provide accurate information that is consistent and easy to understand to coach and educate employers around the health benefits and impacts of returning to work

ABOUT YOU

Passionate and committed with excellent communication to provide high-quality service in a face to face setting
Demonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds
Excellent customer service skills including the ability to influence and negotiate outcomes
Strong computer and records management skills with proven ability to influence and negotiate outcomes
Current driver’s license and a 5 star ANCAP rating vehicle is mandatory

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

A vibrant, collaborative innovative team culture
Flexibility with opportunity to WFH when you are fully trained in your role.
A corporate wellbeing program with discounted health insurance and gym membership
Access to discounts at over 350 retailers through our Rewards Hub program
Entitlement to an annual tenure and performance-based recognition reward
Comprehensive learning and development support
Companywide events to celebrate success.
Quarterly Reward and Recognition Awards
Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.