Mining Technology Supervisor at Finning

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

Position: Mining Technology Supervisor Location: Fort McMurray, AB | 14x14 shift | Full-Time, Permanent

We are looking for a dynamic leader with a strong technical background and a passion for driving excellence in safety, people development, and customer service. This role requires a hands-on approach, spending a minimum of 70% of time on location to ensure safety protocols are followed, team engagement is high, and service quality meets Finning’s standards. The location can vary and up to 4 different sites you will be supervising. A flexible attitude and a person that can adapt to a high pace, ever changing environment will be required to be successful.

In addition, the candidate will oversee daily operations, manage productivity, and ensure repair processes are executed accurately and efficiently. A solid understanding of Caterpillar equipment, warranty procedures, and Mining Technology is essential to support technical decision-making and enhance service delivery. With a focus on continuous improvement and operational accountability, this role plays a critical part in achieving strategic targets and delivering on our customer service commitment.

Job Description:

Major Job Functions:

Safety Leadership

Lead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed.
Lead and participate in daily review and update meetings as well as scheduled pre-job, mid-job and post-job reviews
Ensure compliance with NSC with proper inspections to trucks, track/identify required repairs and maintenance of the truck, ensure technicians are managing hours of service compliance and ensuring proper load securement and all supporting documentation
Ensure pre-job meetings are held with technicians to review scope of work and binder accuracy with the team to ensure that any safety opportunities were identified through the repair process and leveraged as inputs to future work
Ensure post-job review meetings are conducted and final inspections are complete
On floor inspections include the controls identified on JHA’s are being used, the JHA is being updated along with the job progression and new risks are correct to the job progression and have the required controls identified
Lead and participate in regular scheduled safety meetings
Ensure that employees maintain the appropriate safety training required for their position

People Leadership

Responsible for the day-to-day leadership of staff, including recruitment and selection, orientation, coaching and mentoring, employee engagement, performance feedback and supporting growth and development opportunities.
Conduct performance conversations and provide regular feedback to technicians
Fostering a positive work environment and setting clear expectations that successfully contributes to effective and efficient service repair work completion, achievement of operational and strategic targets and goals, customer satisfaction, loyalty and deliver of Finning’s Customer Service Commitment.

Quality - service right the first time

Spends a minimum of 70% of time on the shop floor to ensure the agreed upon scope of work with the customer is accurately followed, while identifying key milestones where communication points (internal/external) need to happen.
Ensuring that tooling, parts and technical issues are dealt with promptly, so it doesn’t impact out customer service commitment
Ensures quality daily time and service reports and cross over reports and field to shop transfers
Repair process management
Determine appropriate tooling for the jobs by working with the technicians and CAT SIS
Understand the warranty process and determine warrantable failure and determine 3rd party requirements and availability if required
Review inspection findings vs. scope of work/complaint that moves from shop to floor to the associated customer facing position with the required technical information to inform the customer

Quantity – manage productivity

Ensure technicians and apprentices are aware of which bays/jobs they own for the day or shift and what, if any, critical issues are
Manage and measure technician productivity
Manage and determine manpower availability, allocate technicians as required and assign additional technicians if required
Conduct mid-job review and verify if the job is at 60% and communicate the job changes to technician
Provide insight and guidance by assigning work priorities to technicians where applicable by overseeing jobs for work quality and productivity

Specific KPIs – to meet

Customer – Shop or Field NPS
People – Direct Report EOS Engagement & Performance Plan Completion
Financial – Lost time, promotion, Service Rework / Warranty, Shop Clean up, Tool Maintenance, Variance
Safety – Direct report TRIF, Near Miss Reports, NSC Hours of Service, NSC Logbook Submissions

Education & Experience

Minimum of 2–3+ years of experience in a Lead Hand or Supervisory role
Strong technical aptitude: previous Heavy Equipment Technician (HET) experience is considered an asset
4 years of hands-on experience working with Caterpillar equipment
Demonstrated ability to lead within a unionized environment, applying high-performance leadership principles
Proven supervisory capabilities, including performance management and disciplinary procedures
In-depth knowledge of Caterpillar product lines and related processes, including goodwill, product health structures, and warranty protocols
Solid business acumen with the ability to analyze and interpret key performance indicators (KPIs) related to branch profitability
Familiarity with Finning’s warranty and goodwill policies and procedures
Strong understanding of safety protocols, including Pre-Task Assessments (PTA) and the National Safety Code

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.