Major Job Functions:
Customer Focus & Product Support Sales (70%)
Lead the execution of product support strategies for assigned mining accounts
Strengthen customer relationships and retention through proactive engagement and satisfaction initiatives
Resolve customer issues promptly and effectively
Maintain accurate customer data including equipment population, usage hours, and key contacts
Use customer and Finning data to develop short- and long-term parts and component forecasts
Collaborate with internal marketing teams to prepare quotes, proposals, and responses to RFPs/RFQs
Manage proforma presentations and approvals with customers
Participate in weekly customer planning and parts meetings
Facilitate monthly customer meetings with documented action items
Proactively manage fleet components using component management tools
Develop and execute product support strategies in non-traditional markets
Ensure contractual obligations and Customer Value Agreements are fulfilled
Relationship Management (20%)
Build and maintain strong relationships with key customer contacts
Collaborate closely with internal branch teams, support functions, and Caterpillar representatives
Enterprise Contribution (10%)
Establish and maintain processes for gathering and reporting competitive intelligence, especially insights from field technicians
Work with supply chain teams to share customer forecasts and ensure adequate parts availability
Qualifications & Experience:
Minimum 5+ years of sales experience managing large accounts
Strong leadership and communication skills
Mechanical aptitude or experience with heavy equipment systems
Strong background in parts and service operations
Proven ability to manage projects independently across all phases
Excellent interpersonal skills for influencing and resolving sensitive issues
Solid understanding of mining equipment best practices
Business acumen including knowledge of support systems, credit, and financing
Familiarity with Finning systems such as CTS, PTOS, INFOR M3/Lawson, Warranty, and SIS
Commitment to safety procedures and standards
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.