The Member Services Division of the National Association of Insurance Commissioners (NAIC) has an exciting opportunity for a Member Services Division Coordinator. This position provides support to the Chief Member Experience Officer (CMXO). Additionally, this role leads the support for several commissioner-level events and experiences. This is a member-facing role that requires the highest quality of timely, professional, and accurate service. The ideal candidate excels in organizing information, thorough communication, and multitasking with quality output and accuracy. This is a full-time hybrid position, in a positive and flexible environment. Residency within 100 miles of the Kansas City, Missouri office is required. 

Responsibilities Include 

• Proactively coordinate the planning of the CMXO’s schedule using a forward-looking approach. Make travel arrangements and anticipate scheduling needs and changes to take appropriate action. Manage and prepare expense reports for the CMXO.   

• Collaborate with team members and members’ assistants on assigned commissioner-level deliverables such as appreciation gestures and new member support and programs. Assist with material preparation for Member Services meetings and events as assigned. Assist with follow-up meetings and event deliverables.  

• Lead the Commissioner Services operations including staffing, scheduling, IT resources, set up/tear down, and document portal materials.  

• Work closely with the executive support team to coordinate executive activity, updates, and services. 

• Maintain committee records (including charges) and communicate information to committee support staff as assigned.  

• Complete various administrative tasks such as filing, data entry, and document management. Oversee the proper storage and maintenance of formal historical records and review administrative processes and systems to enhance efficiency and effectiveness. Assist with monthly financial reporting and preparation of the department’s annual budget.  

• Distribute assigned communications both internally and externally through multiple platforms such as email and website posts. Provide Member Services email box support and respond to inquiries appropriately. 

Minimum Education and/or Experience Required 

A college degree and a minimum of ten years’ experience in senior-level administrative support, office management, or operations support is required or an equivalent combination of education and experience.   

Preferred Experience 

Systems & Technology Requirements 

Microsoft 365, including SharePoint Word, Excel, Access, PowerPoint, and Outlook. A proactive willingness to learn new technology. A proactive willingness to learn new technology.