Medical Service Delivery Assistant Manager

Join us as a Medical Service Delivery Assistant Manager to make more of your specialist expertise and experience.

Make your mark in General Insurance

General Insurance is a leading provider of insurance products and services – focused on helping to manage risk for commercial and personal customers. We offer a broad range of products through a diversified, multi-channel distribution network, including one of the world’s most far-reaching property casualty networks.

How you will create an impact

This role is primarily responsible for enhancing A&H health products through third parties' value-added health service.

• Manage various health vendors and assistance providers to optimize the operational process of personal insurance's  products to achieve the high quality health service in A&H.
• Consistently drive process optimization to meet customer’s expectations, and to meet PI business growth and overall P&L contribution.
• Responsible for problem solving related to health service areas in day-to-day operating running, explores the opportunities to enhance the service through the digital transformation  
• Closely work with UW/PM on TPA vendors selection , CBRA onboarding, negotiation and assessment process to meet defined service metrics. 
• Cooperate with internal teams to implement various policies and projects. Working with UW, IT and operation teams to deliver the health service in policy service.
• Develop TPA service mode and health service standards/KPI to meet the requirements of compliance and regulatory.
• Timely and accurately complete the health service report according to regulators’ requirements, conduct regular onsite or remote inspection activities to ensure the TPA service in the high quality control.
• Responsible for conducting annual TPA vendor onsite-inspection, audit and assessment report.  Coordinate with internal auditor, claims and UW to deliver vendors audit.
• Tasked with deliverable of health vendors SLA report and service improvement.
• Participate in AIG corporate AML training, and be obligated to perform AML related duties, including KYC, large/suspicious transaction reports, high-risk customer reports etc.
• Ad-hoc tasks/projects assigned by managers.

What you’ll need to succeed

• Demonstrated operations experience in a multinational health organization or health insurance company is preferred.
• Bachelor degree or above in medical health, insurance or operation etc.
• Strong working knowledge of applicable health insurance, TPA service, hospital network development, big health management and implementation methodologies. Project management and operations’ experience is a plus.
• Strong interpersonal skills, independent, energetic, pro-active and able to work in a fast-paced environment under pressure.
• Proficiency in Microsoft Office suite, including PowerPoint, Excel and Word.

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

OP - Operations

AIG Insurance Company China Limited