Medical Assistant Lead

The Medical Assistant Lead supports Clinicians in the Community Records and Health Division by providing healthcare services, such as preparing patient rooms, performing health screenings, obtaining medical history, taking vital signs, and performing venipuncture to prepare the patients for evaluation by the Clinician to help prevent the spread of communicable diseases. This position will also support the Clinic Supervisor, managing the flow of the clinic and the work of the clinic staff, so that patients are provided with high-quality health care and exceptional service.

About Us

Come work for Maricopa County Department of Public Health, the 3rd largest health jurisdiction in the U.S.! MCDPH’s mission is to increase the quality of life for our residents by collaborating with the community to develop and implement strategies, programs, and services addressing the emerging and changing needs of public health. We aim to serve Maricopa County residents with a focus on impact and a data-driven approach to our work. We value our staff's unique skills and differences, as well as the varied experiences and disciplines we represent. Together, we are working towards our vision of creating a healthy, thriving Maricopa County for all.

Proud To Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including healthcare premium discounts

• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1

• Learn more at Work With Us | Maricopa County, AZ

We Require

• Two years of experience working in the medical field as a Medical Assistant, including experience with electronic medical records, venipuncture, and administering vaccines and injections

• Certificate of Completion as a Medical Assistant from an accredited Health Care Training Program

• High school diploma or GED

We Also Value

• Lead or supervisory experience

• Experience working with state regulatory and licensing requirements for an outpatient treatment center

• Experience in diagnosing and treating STIs or other communicable infections

• Experience developing and implementing workflow processes in a medical setting

• Experience performing quality assurance activities in a medical setting

• Bilingual skills in English/Spanish

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Job Contributions

• Prepares patients for their appointments by accompanying them to the examining room and facilitates the patient flow through the practice of anticipating patient and provider needs

• Ensures exam rooms are clean, stocked, and appropriately set up each day prior to rooming patients

• Performs routine medical tasks of drawing blood, administering injections, and preparing patients for examinations and treatment

• Assists the provider with examinations of patients and administering/ordering diagnostic tests, procedures, and treatment

• Provides patient care as directed by the provider and as allowed by license, certification, or registration

• Documents patient care using electronic or other medical records systems and computer applications in accordance with regulatory requirements, quality initiatives, policies, and procedures

• Assists in patient education by providing informational handouts, an after-visit summary, and/or a treatment plan summary as instructed by the Clinician

• Receives and records lab test results via telephone or computer and ensures that those results and related reports are in the patient’s medical record at the time of the patient’s visit

• Assists in supervising the daily operations of a Public Health Clinic, monitors workflow processes, and provides direction to staff to ensure the clinic is operating smoothly and patients are being seen in a timely manner, in coordination with or in the absence of the Clinic Supervisor

• Opens and closes the clinic in accordance with established protocols, including performing daily cash reconciliation, preparing deposits, and ensuring secure handling of all financial transactions

• As a delegate of the supervisor, troubleshoots and corrects problems, resolves conflicts, customer concerns, and complaints escalated by staff or medical providers

• Support and execute quality control and assurance activities in coordination with the Clinic Supervisor, propose and initiate changes to improve quality patient care and cost effectiveness

• Ensure adequate supplies and pharmaceuticals are available and ordered as needed, and that items are stored and maintained properly

Working Conditions

• Work is performed in a clinical setting and is not substantially exposed to adverse environmental conditions, but may be required to work at various locations

• Travel may be required to attend conferences, training, and possibly varying work locations as assigned by the Administrative Supervisor, Program Supervisor, Division Administrator, or Medical Director, subject to County policies regarding the use of County vehicles or private vehicles on County business

• Must be able to participate in emergency response training as scheduled and be available to respond as directed in the event of a public health emergency

• Ability to exert up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly, and requires walking/standing to a significant degree

• Must secure and maintain an Arizona Department of Public Safety Level 1 Fingerprint Clearance Card and complete a background check

• Valid Arizona driver's license and reliable transportation are required upon hire

• Within one month of hire, all employees will be required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health; required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza; some positions require a Hepatitis B vaccine and/or a Tuberculosis test