Role Overview:
We are introducing the Manager Workflow role to strengthen process governance, enhance data transparency, and drive performance across our operations. This newly established position is designed to streamline workflows, reduce inefficiencies, and embed a culture of continuous improvement.
This role is highly dynamic and will evolve in response to emerging operational needs. The Manager Workflow is expected to proactively shape and implement new processes, mechanisms, and performance structures that do not yet exist. Success in this role requires a forward-thinking mindset, adaptability, and the ability to build from a blank slate.
Key Responsibilities:
· Monitor, analyze, and optimize operational workflows to ensure efficient resource allocation
· Design, implement, and manage KPIs for teams and individuals to drive performance visibility
· Develop and maintain reporting tools and dashboards to support leadership decision-making
· Identify process inefficiencies and lead data-driven improvement initiatives
· Create and institutionalize new operational mechanisms and governance structures
· Automate reporting processes to reduce administrative workload for team leads
· Promote a culture of continuous improvement and operational excellence
· Collaborate with cross-functional teams to ensure alignment with strategic goals
· Proactively manage performance risks and recommend corrective actions
· Continuously adapt the role and its scope to meet evolving business requirements
Candidate Requirements
Education & Experience:
· Bachelor’s degree in Business Administration, Operations Management, Data Analytics, or a related field (Master’s preferred)
· Minimum 5 years of experience in operations, performance management, or process improvement roles
· Proven track record in building new processes and driving change in complex environments
Technical Skills:
· Strong proficiency in data visualization and reporting tools (e.g., Power BI, Tableau, Excel)
· Familiarity with process mapping and continuous improvement methodologies (e.g., Lean, Six Sigma)
· Solid understanding of operational metrics and performance analytics
Soft Skills:
· High adaptability and resilience in dynamic environments
· Strategic thinker with a hands-on approach to problem-solving
· Excellent communication and stakeholder management skills
· Entrepreneurial mindset with the ability to build and scale new structures
· Strong sense of ownership and initiative
What We Offer:
· Opportunity to shape a strategic role with high visibility and impact
· A dynamic, forward-thinking work environment in Leipzig with flexible hybrid arrangements
· Professional development and growth opportunities
· Competitive compensation and benefits package
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com