Manager, User Acceptance Testing Clinical Services

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
The User Acceptance Testing (UAT) Manager plays a crucial role in ensuring that software applications and systems meet business requirements and deliver the expected value to end users. This position involves working closely with project managers, business analysts, developers, and stakeholders to plan, execute, and report on user acceptance testing activities. The UAT Manager validates that solutions are fit for purpose, reliable, and ready for deployment. Primary duties and responsibilities include:

• Validate acceptance criteria by developing a UAT test strategy, detailed end to end test scenarios, and identifying key data needs to support end to end testing.
• Coordinate and facilitate UAT activities, including test execution, defect identification, and resolution tracking.
• Document test results, issues, and recommendations for improvements.
• Communicate findings and progress to project teams and stakeholders in a clear and timely manner.
• Ensure all business processes are properly validated against system functionalities.
• Support training and onboarding for end users participating in UAT cycles.
• Work with IT and development teams to ensure timely resolution of defects and retesting as needed.
• Participate in go-live readiness assessments and provide sign-off on UAT completion.

Required Qualifications

• 5 + years of experience in software testing, user acceptance testing, or quality assurance.
• 5 + years of strong understanding of software development life cycle (SDLC) and testing methodologies.
• 3 + years of excellent analytical, organizational, and problem-solving skills.
• 3 + years of ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement.

Preferred Qualifications

• ISTQB certification
• Experience with test management tools
• Knowledge of functional test automation and test coverage prioritization techniques.
• Familiarity with agile project management and continuous delivery practices.
• Experience in end-user training and support.
• Ability to adapt to changing project priorities and deadlines.

Knowledge of the following:

• Prior Authorization processes and applications
• Case Management systems process and applications
• Supporting clinical PBM products
• Salesforce
• PEGA platforms

Education Preferred: Bachelor’s degree in computer science, Information Systems, Business Administration, or related field (or equivalent experience).

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 11/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.