Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
HOW YOU'LL MAKE AN IMPACT:
The Manager, Talent & HR Operations plays a critical role in executing the systems, training, and documentation that enable our manager-led talent model. This role focuses on maintaining and communicating HR operational processes, driving adoption of LinkedIn Learning and development tools, and supporting enterprise-wide programs such as leadership training, executive development, and intern programs. As a hands-on partner, this manager ensures processes are clear, documented, and accessible to leaders across stores, distribution centers, and corporate offices.
This role reports to the Senior Manager, Talent & HR Operations and is based in our Buckhead office (4 days a week on-site).
Program Support & Operational Excellence (35%)
- Monitor HR operational practices for consistency across stores, DCs, and corporate offices; recommend enhancements to improve scalability and efficiency.
- Lead and execute performance management and succession planning key milestones (e.g. goals, performance reviews and talent reviews)
- Support change management initiatives, ensuring leaders understand and adopt updated tools or workflows.
- Partner with HRBPs and cross-functional teams on enterprise projects related to talent and operational execution.
Learning & Development Execution (35%)
- Responsible for LinkedIn Learning: develop strategies and communication to drive employee engagement/usage, maintain platform, curate and communicate content, track usage, and support reporting.
- Partner with Senior Manager to document and train leaders on new or updated manager-led processes.
- Support execution of bi-annual leadership training (e.g. Management Essentials), including logistics, communications, and tracking participation.
- Lead the transition of leadership programs (i.e. College and executive development programs) to manager-led structures.
HR Process Documentation & Communication (30%)
- Develop and maintain clear, user-friendly documentation (guides, FAQs, workflows) for HR employee lifecycle processes.
- Partner with HR Technology to ensure system instructions and role expectations are aligned.
- Ensure updates to processes or policies are communicated effectively across the enterprise
WE'D LOVE TO HEAR FROM YOU IF:
Must have skills and experiences:
- A minimum of 5 years of HR operations, learning and development, or HR generalist experience, preferably in a multi-location or retail environment
- Demonstrated ability to create and maintain process documentation and training materials
- Strong communication and facilitation skills for delivering information to diverse audiences
- Experience with LinkedIn Learning or similar platforms preferred
- Proficiency with HRIS systems (Workday experience highly desirable)
- Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
- Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience)
MAKE A CAREER AT CARTER'S:
- Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.