“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”
This position is not eligible for Sponsorship.
MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!
Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.
At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Leadership & Strategy
Build, lead, and mentor a high-performing global infrastructure team across systems, networking, cloud, and DevOps functions.
Define and execute the next-generation infrastructure roadmap, focusing on scalability, automation, and compliance.
Manage onshore, offshore, and nearshore engineering resources with a focus on productivity, collaboration, and accountability.
Partner with application, data, and security teams to align infrastructure capabilities with business and regulatory goals.
Champion modern DevOps, observability, and FinOps practices across teams.
Infrastructure Engineering, Operations & Automation
Oversee server builds, deployments, and lifecycle management for Linux/Windows environments, including virtualization and storage systems.
Architect and operate secure, resilient networks (VPCs, VPNs, firewalls, routing, load balancing) across on-prem and cloud.
Lead cloud infrastructure modernization—designing and scaling hybrid environments using Infrastructure-as-Code (Terraform, CloudFormation) on AWS or GCP.
Establish automated provisioning, configuration, and CI/CD pipelines to accelerate delivery and consistency.
Manage hybrid and multi-cloud strategies that support agility, reliability, and cost optimization.
Lead the architecture, build, and lifecycle management of enterprise infrastructure across multiple data centers and cloud environments.
Architect Linux and Windows systems for high-availability PBM workloads (claims engines, adjudication services, API layers, and batch jobs).
Design and optimize hybrid and multi-cloud architectures (AWS, Azure, VMware, Nutanix) for scalability and fault tolerance.
Experience implementing network monitoring and observability (SolarWinds, Netflow etc.)
Lead and maintain Kubernetes clusters and containerized environments for scalable microservices and pharmacy integration workloads.
Partner with enterprise storage and backup system teams ensuring DR and RPO/RTO targets are met.
DevOps, Observability & Operational Excellence
Lead capacity planning, performance tuning, and benchmarking for compute, memory, and network efficiency.
Lead root-cause investigations for critical incidents and implement long-term resilience improvements.
Lead DevOps initiatives, integrating automation, container orchestration (EKS/GKE), and CI/CD across environments.
Define SLA’s and manage service reliability using data-driven performance metrics.
Continuously improve uptime, scalability, and efficiency through proactive monitoring and optimization.
Establish a FinOps framework to track, govern, and optimize cloud spending, with full transparency across teams.
Architect and execute DR solutions for PBM workloads, ensuring alignment with RTO/RPO SLAs.
Regularly perform failover testing, replication validation, and backup integrity checks.
Build multi-region failover capabilities in cloud environments for mission-critical systems.
Design and implement Layer 2 / layer 3 network architecture including routing, switching and firewall segmentation.
Lead implementation of network redundancy and failover strategies
Integrate with existing enterprise WAN, MPLS, SD-WAN and other network circuits
Security, Compliance & PHI
Implement and maintain HIPAA, HITRUST CSF, and SOC 2 Type II compliance controls across infrastructure.
Implement Zero-Trust architectures with least-privilege IAM, network micro-segmentation, and endpoint hardening
Lead ITSM and audit processes, ensuring strong change, incident, and problem management.
Partner with compliance and audit teams to maintain year-round audit readiness.
Conduct disaster recovery and ransomware resilience exercises to validate RTO/RPO and recovery procedures.
Partner with networking teams to configure and manage firewalls, WAFs, load balancers, and SD-WAN for secure data flows across PBM systems.
Supervisory Responsibilities
Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.
Client Responsibilities
This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
MGR04 – BS/BA degree or equivalent plus 6+ years of experience; 3+ years of SME in respective area(s); and 3+ years of supervisory experience; 4 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (Dir+) that must completed within 12 months in new position may substitute for the supervisory experience requirement.
Computer Skills
Proven, hands-on experience building and scaling infrastructure from scratch in AWS or GCP.
Strong technical expertise in:
Systems & Servers: Linux/Windows administration, virtualization, backup/DR, new server build automation.
Networking: TCP/IP, DNS, DHCP, VPNs, routing, firewalls, load balancers.
Cloud & DevOps: Kubernetes (EKS/GKE), serverless architectures, CI/CD, Infrastructure-as-Code.
Deep knowledge of HIPAA, HITRUST, and SOC 2 compliance requirements.
Proven experience implementing Zero-Trust frameworks and leading audit-ready infrastructure operations.
Strong understanding of observability, DevOps, and FinOps best practices.
Other Skills and Abilities:
Hands-On Leader: Balances technical depth with coaching, strategy, and execution.
Next-Generation Thinker: Passionate about modernization, automation, and cloud-native innovation.
Global Collaborator: Skilled in leading distributed teams across multiple time zones.
Compliance-Minded: Protects PHI while driving agility and modernization.
Resilient & Curious: Continuously seeks new ways to improve reliability, security, and cost efficiency.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Building Effective Teams
Decision Quality
Informing
Confronting Direct Reports
Delegation
Organizational Agility
Customer Focus
Drive for Results
Political Savvy
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).
Work Location
This position must work on-site at the San Diego Headquarters (or other company location) for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders. Periodic scheduled remote work may be permitted as allowed under the department’s policy and with management approval.
Working Hours
This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonably meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, at weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.
Travel
This position requires domestic travel of up to 10-25% of the time.
To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers
MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.
To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.