Manager, Referral Programs

We’re looking for a strategic, data-driven Manager, Referral Programs to lead the development, execution, and optimization of our referral ecosystem. This person will oversee program operations, manage team members, strengthen partner relationships, and collaborate cross-functionally to maximize referral-driven growth.

You’ll play a critical leadership role in scaling the program — balancing operational excellence with strategic thinking, team management, and continuous process improvement.

What You’ll Do:

Program Leadership & Strategy

• Own the vision, roadmap, and performance of the referral programs.
• Lead, coach, and develop a small team of program coordinators or specialists.
• Set clear KPIs and track progress toward partner engagement, referrals, conversion, and revenue goals.
• Collaborate with sales, marketing, operations, and finance leaders to align referral strategy with broader business objectives.
• Identify areas for program innovation, new partner models, and incentive design improvements.

Program Operations

• Oversee all incoming referrals and ensure accurate assignment, verification, and tracking.
• Maintain program integrity by monitoring for fraud, duplicate submissions, and attribution accuracy.
• Partner with sales and account teams to ensure prompt follow-up on high-quality leads.
• Manage partner inquiries and troubleshoot referral submission or tracking issues efficiently.

CRM & Data Management

• Maintain clean and accurate data across CRM and referral platforms.
• Partner with data and technology teams to create, refine, and validate reports and dashboards.
• Identify and resolve system issues while ensuring end-to-end visibility of referral performance.

Partner & Internal Communication

• Build and nurture relationships with referral partners and internal stakeholders.
• Oversee the drafting of proposals, agreements, and partner communications.
• Represent the referral program in internal meetings and leadership updates.
• Collaborate with marketing to plan partner engagement campaigns, enablement sessions, and events.

Payments & Financial Processing

• Oversee monthly payment reviews and approvals for qualified referrals.
• Maintain transparent records of payouts, reporting, and compliance.
• Ensure new partners are onboarded and payment-ready with complete documentation.

Program Growth & Optimization

• Identify and recruit new referral partners and maintain engagement with active ones.
• Analyze program data to guide incentive strategy and overall effectiveness.
• Oversee training materials, process documentation, and partner success resources.

Reporting & Administration

• Deliver weekly and monthly performance reports with insights and recommendations.
• Track conversion rates, partner activity, and payout metrics.
• Maintain up-to-date SOPs and ensure program documentation reflects best practices.

Leadership & Management

• Provide mentorship, feedback, and professional development opportunities for direct reports.
• Foster a collaborative, results-oriented culture grounded in accountability and transparency.
• Influence stakeholders across departments through data-driven storytelling and clear communication.
• Manage workload prioritization, delegation, and quality assurance within the team.

Qualifications: 

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

• 5+ years of experience in partnerships, referral marketing, channel management, or sales operations.
• 2+ years of people management experience leading direct reports or cross-functional initiatives.
• Proven success developing and scaling partner or referral programs in a high-growth environment.
• Strong analytical mindset with experience using CRM and referral management platforms (e.g., Salesforce, HubSpot, PartnerStack).
• Exceptional communication, leadership, and relationship-building skills.
• High attention to detail, data integrity, and process ownership.
• Ability to balance hands-on execution with strategic oversight.

Benefits:  

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance 
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Compensation:

• Our base pay range starts at $102,000 -$125,000 for this role
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidate’s location and experience.