Manager, Product Management

Company Overview 

CVS Health is a leading health solutions company that delivers care like no one else can. We help people navigate the health care system— and their personal health journey— by improving access, lowering costs and being a trusted partner for every meaningful moment of health.  

As one of the most trusted brands in the nation, our deep relationships with more than 100 million members give us a distinct advantage. Centering our work around consumers at an unequaled scale enables us to drive deeper penetration of our health products and services and meet their everyday health needs. We are dramatically reshaping how they experience care, with a unique blend of consumer, health care, and risk management expertise all within one company. 

At CVS Health, we are looking to do big things to make life easier for people with diabetes and chronic conditions.  To achieve this goal, we are developing engaging, powerful tools for members to manage their health—informed by latest clinical guidelines and personalization insights based on their claims data.  A crucial part of this is digital engagement, which has been proven to drive better outcomes for the consumer and our business. 

Position Summary 

We are looking for a Manager to join our core product management team on the Transform Diabetes Care product. 

We are seeking a Product Manager with a strong background in data analysis and SQL to lead internal operational reporting initiatives and serve as the primary liaison between the Product team and the Client Reporting team. This role is critical in ensuring accurate, timely, and actionable reporting that supports both internal decision-making and client-facing deliverables. 

The number of people living with diabetes is expected to grow from 382 million adults to more than 592 million by 2035.   People with diabetes incur 2.3x higher medical costs and $16,752 average medical expenditures per year.   

This is a big problem to tackle.  Our diabetes team is building and managing products that make it easier for people with diabetes to manage their medications, stay aware of their numbers, get regular screenings, and find a dietary plan that works for them.   

Responsibilities 

• Own and maintain internal operational reporting tools and dashboards used to monitor product performance, client setup, and production processes. 

• Partner with the Client Reporting team to understand reporting needs, translate them into product requirements, and ensure alignment with platform capabilities. 

• Collaborate cross-functionally with Engineering, Implementation, and Operations to ensure data integrity and reporting accuracy. 

• Use SQL and data analysis to investigate issues, validate data, and support reporting enhancements. 

• Document and communicate reporting processes, data definitions, and product dependencies. 

• Prioritize reporting-related feature requests and operational improvements based on impact and feasibility. 

• Support monthly and quarterly reporting cycles, including readiness checks and production tracking. 

• Support in the articulation of product positioning and differentiation against competition 

• Define, refine, and track product key performance indicators 

• Deliver quantitative analyses that will yield answers to the critical questions at hand; oversee the successful delivery of timely, accurate analyses 

• Use data-driven insights and a deep understanding of customer needs and market dynamics to identify and prioritize a product backlog that will drive differentiation and value creation Drive cross-functional stakeholder management to align priorities, remove blockers, and ensure successful delivery of product initiatives 

• Identify opportunities to reduce the complexity and increase efficiency in projects and processes 

Capabilities

The ideal candidate brings a combination of strategic and tactical problem-solving skills, takes a “hands-on” approach, understands what it takes to drive tangible change, can create a sense of urgency, make decisions quickly, and effectively influence others.  This person should be able to demonstrate: 

• The ability to thrive in a fast-paced and dynamic environment 

• Intellectual curiosity and tenacity with ability and willingness to learn on the fly to understand and solve complex problems 

• A deep enjoyment for getting into the details of how products work and defining the business outcomes required product delivery 

• Structured and logical thinking with the ability to identify and define business problems and issues 

• The ability to succinctly convey complex issues to a diverse range of constituents, both verbally and on paper at all levels of an organization 

• Solid relationship-building skills and the ability to foster effective partnerships with cross-functional stakeholders, including functional and divisional leaders 

• The ability to develop and interpret user stories 

• Advanced project management and Microsoft software application skills (e.g., PowerPoint, Excel, Visio)  

Required Qualifications: 

• Bachelor's degree or equivalent practical experience

• 5 or more years of experience in product management, business intelligence, or data analytics (graduate level education may substitute for experience) 

• Strong proficiency in SQL and working with large datasets. 

• Experience with reporting tools (e.g., Tableau, Power BI, Looker) and data visualization best practices. 

• Excellent communication and stakeholder management skills. 

• Ability to translate business needs into technical requirements and vice versa. 

• Familiarity with client-facing reporting workflows and operational processes is a plus 

• Experience effectively working with 10+ colleagues across multiple functional areas such as Business Strategy, Commercialization, Clinical Strategy/Support/Operations, Technical Operations, Sales, Customer Support, Finance, Legal, Privacy, and Compliance 

Preferred Qualifications: 

• Advanced degree in a business-related or health-related field 

• Experience in the health insurance, pharmacy benefits management, and/or chronic condition management space 

• Previous experience working with remote teams  

Location 

• This position can work remotely or from one of the CVS Health corporate locations 

• Occasional travel may be required