Manager, Privacy

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen. 

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

The Manager, Privacy will be responsible for maintaining and operating a best-in-class privacy program supporting President’s Choice Bank (PC Bank) as part of the PC Financial Privacy Office. The Manager, Privacy plays an important role in supporting privacy compliance and fostering a culture of privacy and data protection at PC Bank. In this position, you will report to the Senior Manager, PC Financial Privacy Office.

What you'll do:

• Manage and execute PC Bank’s privacy program components (e.g., data privacy assessments, vendor assessments, contract reviews, and reporting) in a manner fit for purpose for PC Bank
• Perform risk assessments and provide recommendations regarding data and privacy controls, balancing business enablement and compliance.
• Intake, assess and respond to customer access requests, complaints and inquiries, ensuring timely and accurate responses within established privacy regulations, policies and frameworks.
• Oversee periodic metrics and reporting (including tracking privacy risks and remediation), providing insight into the Bank’s privacy program performance and identifying areas for improvement.
• Serve as an advocate for privacy awareness and compliance, including planning and executing stakeholder engagements (e.g. developing and delivering privacy training, facilitating Loblaws’ Data Privacy Week.). 
• Stay updated on business operations and initiatives and promote privacy-by-design principles in product lifecycle and management, including artificial intelligence (AI) and large language model (LLM) deployments.
• Optimize and update privacy processes, standards, playbooks and tools based on changes to privacy laws, industry standards and best practices.
• Support privacy breach management activities from intake, escalation and investigation to resolution.
• Facilitate PC Bank’s records management policies and procedures to support a timely and compliant records retention program.

What you bring:

• 3-5 years of experience in Privacy Risk Management.
• International Association of Privacy Professionals (IAPP) certification (CIPP/C, CIPP/M or equivalent experience) is an asset.
• Post Secondary Education preferred.
• Well versed with Canadian privacy laws, privacy principles, industry best practices and knowledge of international laws and privacy trends.
• Experience in a financial institution or with the financial services industry preferred.
• Experience with risk management, compliance and project management frameworks and methodologies is an asset.
• Strong interpersonal, communication, time-management, organizational and presentation skills, including the ability to present succinctly and effectively to varying levels of management.
• A self-starter who is proactive, takes initiative and consistently drives projects forward with minimal supervision. Strong ability to grasp complex and ambiguous problems and distill them into clear, understandable terms and requirements.
• A positive attitude, thoughtfulness as well as collaboration and creativity. 
• Ability to work in a fast-paced environment while organizing and managing multiple responsibilities and projects with competing priorities and deadlines.
• Ability to approach situations and challenges with an action-oriented mindset and act decisively.

Come and join a winning team who demonstrates innovation, energy, creativity and vision.  We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability.  We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number of Openings:

1

PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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