Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it

What you’ll do:

Supervises and manages team of employees, including technicians, installers and mechanics.
Supervision and management of team of employees.
Leading regular huddles to discuss and direct assignments.
Overseeing the flow and distribution of inventory and supplies.
Project management, including coordination of materials, scheduling and third-party vendors.
Working with dispatch in apportioning work orders amongst crew.
Ensuring allocation of work.
Maintaining technician work schedules.
Attendance management.
Maintaining and reviewing records used to supervise employees, such as work order close out narratives, key metric reports, and time entries.
Identifying potential issues and missed customer- services opportunities from prior days’ work.
Providing feedback, training, and coaching to employees; ensuring employees exhibit care and proper handling of hardware.
Evaluating and appraising employee performance.
Recommending promotions for high-performing employees and discipline for employees who fail to meet expectations.
Interviewing, and gauging the skill level of potential hires and transfers; handling employee grievances consistent with the collective bargaining agreement at the step one level.
Identifying and removing roadblocks to safety and efficient performance by employees.
Conducting in-field safety and quality inspections to ensure employees are performing work properly and safely.
Act as single point of contact for virtually all customer escalations.
Resolve customer complaints on behalf of company.

What you’ll need:

As a Manager-Network Services, you will oversee the daily operations of their team, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.

Oversee and optimize the planning, deployment, maintenance, and performance of network infrastructure, directing and developing teams to ensure seamless connectivity, compliance with company and regulatory policies, and the efficient operation and support of a broad range of services, including wireless, wireline, VOIP, video, and data.

What you’ll bring:

Required Experience:
- 3+ years of network-related technical experience, some of which was in a supervisory role.

Desired Education:
- High school diploma, GED or equivalent preferred.
- Technical degree or equivalent experience preferred.

Environmental Requirements:

This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand- by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Supervisory: Yes

Our Manager-Network Services, earns between $96,000 - $144,000 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. 

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage 
401(k) plan 
Tuition reimbursement program 
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) 
Paid Parental Leave 
Paid Caregiver Leave 
Additional sick leave beyond what state and local law require may be available but is unprotected 
Adoption Reimbursement 
Disability Benefits (short term and long term) 
Life and Accidental Death Insurance 
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal 
Employee Assistance Programs (EAP) 
Extensive employee wellness programs 
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Ready to join our team? Apply today

#LI-Onsite – Full-time office role

Weekly Hours:

Time Type:

Regular

Location:

Juneau, Alaska

Salary Range:

$96,000.00 - $144,000.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.