Summary:
Who We Are
Launched in March 2013, the ASPCA Behavioral Rehabilitation Center is the first and only facility dedicated to the study and rehabilitation of extremely fearful, under-socialized dogs, such as those confiscated from puppy mills and hoarding situations. In 2017, the ASPCA Behavioral Rehabilitation Center (BRC) relocated to a new permanent and expanded facility in Weaverville, North Carolina. The mission of the BRC is to share best practices, develop structured behavior modification programs for other animal welfare organizations and assist with these programs’ implementation. Our ultimate goal is to maximize lifesaving impact through partnership and collaboration with shelter partners across the country.
What You'll Do
Under the direction of the Senior Director, Operations, the Manager, Intake and Animal Transport works with internal and external partners to manage and carry-out all aspects of the Behavior Rehabilitation Center's program acceptance process. In addition, this role will be responsible for the coordination and facilitation of all transports of dogs under the care of the Behavior Rehab Center. This may include transport to/from off-site medical services, placement partner shelters, new arrivals, etc.
One of the most critical functions of this role is to serve as part of a harmonious, united team with shelter operations, shelter medicine, and animal behavior experts. This united team is dedicated to collaborating with each other to provide balanced, integrative care and to ensure all work supports the behavioral health of the dogs in treatment.
When & Where You’ll Work
This position reports to the Behavioral Rehabilitation Center in Weaverville, NC
Daily responsibilities include driving up to 8 hours per day, 5 days per week
This position includes travel other locations, deploying to the field or attending conferences up to 10% of the time
Available to work a flexible schedule, including days, evenings, weekends, and holidays. This role is currently set as Monday-Friday but some flexibility will be needed.
What You’ll Get:
Compensation
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.
The target hiring range for this role is $26.25 - $28.25 hourly.
Benefits
At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:
Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.
Check our website for more information on our benefits offerings.
Responsibilities:
Responsibilities include but are not limited to:
Functional Duties (70%)
Monitor all intake inquiries in a timely manner and oversee the BRC’s candidate approval process, working closely with the Senior Director of Behavior, the Senior Director of Operations and the Senior Director of Medical to ensure that candidates meet all program inclusion criteria.
Act as main point of contact with source shelters throughout candidate approval, wait list period and scheduled pick-up/arrival.
Schedule and coordinate physical intake of new dogs arriving for behavioral rehabilitation.
Safely and humanely transport dogs, some of which are medically and/or behaviorally compromised, to and from ASPCA facilities, veterinary partners, and partner shelters.
Coordinate all aspects of animal transport with sending and receiving partners, including lining up alternate drivers as needed
Train staff from other departments to assist with transports, including training on professional appearance, maintaining clean and safe vehicles, and safeguarding program assets and animals
Support all aspects of animal transport including, but not limited to: partner relations and quality assurance, animal readiness, proper transport, fleet oversight and maintenance, appropriate animal handling, transport schedule, routes, emergency preparedness, etc.
Develop efficient tools to track and verify all aspects of safe and humane transport operations, fleet/vehicle maintenance and driver training and retention
Develop and maintain standard operating procedures across animal intake and transport programs
Participate in daily cross-shelter rounds, sharing out incoming arrivals and outgoing transports and collaborating with BRC colleagues to monitor capacity and discuss incoming and outgoing transports.
Ensure proper cleaning and sanitizing of all transport crates and supplies between transports.
Collaborate with the veterinary team to ensure appropriate veterinary documentation is completed for all transports to ensure compliance with all state laws and organizational policies.
Oversee and track proper maintenance of program vehicles, ensuring all fleet maintenance, cleaning and inspections are current and properly logged
Train and oversee volunteers to assist with intake, transport and fleet needs.
Serve as main contact person for management of transport, inventory, vehicle maintenance, and asset logistics
Participate in ASPCA Fleet and driver development opportunities
Attend and participate in organization-wide workgroups and committees related to animal transport and vehicle requisition/disposition and maintenance
Participates in required trainings and actively pursues professional development
Maintain inventory of supplies in company vehicles to ensure the viability and safety of all transports
Perform other duties as assigned by Senior Director, Operations.
Administrative & Leadership (30%)
Assist Operations Leadership team by participating as Manager on Duty for daily care team, answering questions, making timely operational and staffing adjustments, offer and receive feedback, lend a hand and ensure deep understanding and compliance with the BRC’s daily operations
Facilitate ample and open communication within and across all teams
Directly and immediately address conflict and concerns as the arise, ensuring difficult conversations are productive, respectful, and meaningful
Maintain the Behavior Rehabilitation Center’s drivers list, keeping it current and in compliance with the ASPCA's guidelines, verifying all requirements are met for each driver
Attend and meaningfully contribute to all relevant BRC and ASPCA meetings
Assume financial accountability for an ASPCA credit card and work-related expenses; maintaining all receipts and preparing monthly expense reports
Understand and follow all ASPCA expense and travel policies
Accurately track and report time worked, time off, and work-related expenses
Other duties as assigned by the Senior Director of Operations
Education and Work Experience
High School Diploma or GED required
Minimum of 2 years of program management experience required
5 or more years driving experience required
Minimum 1-year experience in professional animal handing required
Experience in animal transportation or veterinary/animal shelter services preferred
Fear Free® Shelter Program certification (approximately 5 hours) required or completed within 60 days of hire
Qualifications
Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history. As part of the driving requirements of this role, must also pass a Department of Transportation Medical Exam.
Comfort in driving a variety of types and sizes of vehicles including but not limited to cars, SUV’s, vans, trucks and cargo vans.
Demonstrated multi-tasker, with an ability to prioritize
Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus
Excellent written and oral communication skills
Comfortable with humane euthanasia in theory and in practice
Builds strong work relationships based on trust, respect, and listening to understand
Proactively problem-solves and takes appropriate initiative to implement solutions
Flexible; can easily adapt to changes and help others do the same
Resilient; bounces back from difficult and disappointing situations quickly
Sets a high standard by exemplifying transparency, integrity, honesty and strong ethical principles
Unafraid of hard conversations and approaches them openly, quickly, and kindly
Working in and around a variety of environments and weather conditions, including indoor climate-controlled spaces where it may be noisy, and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible
Ability to sit for extended periods while driving, or working at a desk or computer
Ability to lift and carry animals (30-50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, crates, bedding, and cleaning supplies
Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations
Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and/or kneeling for extended periods of time
Work may involve exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects
Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties
Qualifications:
See above for qualifications details.
Language:
English (Required)Education and Work Experience:
High School Diploma