Company: Gerber Collision & Glass
WELCOME TO GERBER COLLISION & GLASS
Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best!
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Job Description:
Job Summary
The Digital Workplace & Collaboration Manager is responsible for leading the strategy, delivery, and continuous improvement of end-user technology experiences across the enterprise. This role ensures that employees have secure, reliable, and intuitive tools that enable productivity, connection, and innovation — anywhere, on any device.
The manager oversees platforms such as Google Workspace, Google Drive, Google Meets, Microsoft 365, Teams, OneDrive, Zoom, and other collaboration technologies, driving adoption, user engagement, and alignment with organizational goals. Acting as a bridge between IT, business units, and end users, this leader ensures digital workplace solutions enhance communication, simplify work, and improve overall employee experience.
Key Job Responsibilities
- Digital Workplace Strategy & Execution: Develop and execute the digital workplace roadmap aligned with business strategy and IT vision. Develop strategies for support and implementation for a broad range of experience with devices (e.g phones, laptop, video and audio conferencing equipment). Drive adoption and optimization of collaboration platforms (e.g., Google Workspace, Drive, Google Meets, Microsoft 365, Teams, OneDrive). Evaluate new tools, technologies, and processes that enhance productivity and user experience. Lead modernization initiatives that improve device management, mobility, and hybrid work capabilities.
- Collaboration Platform Management: Oversee administration, governance, and lifecycle management of collaboration tools. Partner with Security, Infrastructure, and Applications teams to ensure solutions are secure, scalable, and well-integrated. Implement automation and self-service capabilities to improve efficiency and reduce support demand. Define and monitor KPIs for collaboration tools, ensuring uptime, usability, and adoption goals are met.
- User Experience & Adoption: Champion user experience by engaging with departments to understand needs and pain points. Develop training, communication, and change management strategies to increase adoption and satisfaction. Gather user feedback and analytics to inform continuous improvement and prioritize enhancements. Promote digital literacy and collaboration best practices across the organization.
- Leadership & Team Development: Lead, mentor, and develop a team of engineers, analysts, and support specialists. Foster a culture of innovation, collaboration, and customer service. Partner with IT leadership to build operational maturity and improve cross-team coordination.
- Operational Excellence: Manage daily operations and support for digital workplace and collaboration tools. Establish clear governance frameworks, security policies, and compliance standards. Develop and maintain documentation, runbooks, and configuration baselines. Manage vendor relationships and evaluate service delivery performance.
Minimum Education and/or Experience Required for the Job
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 7–10 years of experience in IT operations, end-user computing, or collaboration technologies.
- 3+ years in a leadership or management role overseeing digital workplace or collaboration platforms.
- Excellent understanding of ITIL or service management frameworks.
- Deep expertise in Google Workplace ecosystem or Microsoft 365 ecosystem
- Experience managing SaaS platforms, mobile device management (Intune), and identity/access management.
- Proven success driving adoption and organizational change in a hybrid work environment.
Required Knowledge, Skills, & Abilities
- Strong strategic planning, communication, and stakeholder management skills.
- Data-driven mindset with the ability to measure and communicate impact.
- Ability to communicate complex technical concepts to non-technical business leaders and other stakeholders
- High degree of empathy and user advocacy — focused on experience, not just technology.
- Demonstrated ability to translate business needs into digital solutions.
- Ability to manage budgets, vendors, and large-scale operational initiatives.
- Exceptional leadership and people management skills.
- Strong negotiation skills to ensure cost-effectiveness and favorable service-level agreements (SLAs).
- Strategic thinker with a hands-on approach to execution.
Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
$150,000 - $165,000 / Year
Compensation is commensurate with skill, education and experience.
Supplemental Pay:
This position may also be eligible for Bonus opportunities tied to individual or business initiatives.
Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:
- Flexible PTO Plan
- 2 weeks of paid parental leave for Full Time employees who work a minimum of 30 hour per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free prescription or non prescription safety glasses each year
- Annual Voluntary Uniform Stipend