ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Swift plays a critical role in the global financial ecosystem, operating one of the most trusted and secure networks in the industry. As international transactions become faster, smarter, and more complex, our infrastructure must evolve to meet the demands of innovation, competition, and regulatory scrutiny.

In this context, Core Operations is undergoing transformation—enhancing tools, processes, and capabilities to ensure seamless service delivery and rapid recovery. With increasing platform complexity and service diversity, the need for strong leadership, deep technical insight, and operational agility has never been greater.

As Manager of CMC Infrastructure, you will lead the global monitoring and first-level recovery of live infrastructure services, while driving continuous improvement and operational maturity. You’ll be instrumental in shaping the future of Swift’s infrastructure reliability—ensuring our services remain trusted, resilient, and ready for what’s next.

What to Expect:

Provide leadership and direction to the CMC Infrastructure teams globally, including incident managers.
Develop and implement strategies for improving efficiency and effectiveness of technical support services.
Collaborate with other departments within the organization to ensure alignment of technical support with overall business objectives.
Identify opportunities for automation, improvement or consolidation of technical support tasks.
Manage relationships with internal partners providing technical support services.
Stay up-to-date with industry trends and best practices related to technical support and IT Operations.
Lead the development of skills and knowledge across the teams.
During problem situations provide guidance to Operations staff and duty managers, communicate complex investigation with diverse group of technical experts, provide timely communication to wide audience within Swift and perform timely escalations
To be a Role-model our corporate values and leadership behaviors in managing people and setting them up to be successful.

What will make you successful?

Relevant expertise: A university degree, preferably in Information Technology or Engineering with minimum 10 years of relevant experience.
Strong vision and Leadership skills – You demonstrated strategizing, transforming, setting direction in terms of how to operate and run technology services. You can be bold and fast in execution and bring strong proven transformation experience. Ideally in a mission-critical environment.
IT Operations/Service Management Experience – Experience in using ServiceNow capabilities is a plus.
Excellent interpersonal and communication skills – You are equipped to engage with engineers, senior audiences, diverse internal stakeholders. You create buy-in, listen to customer needs. Proven track record of engaging and managing stakeholders across a geographically dispersed organization with effective communication and relationship management.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

Manager CMC Infrastructure