Location:
West Chicago, IL - Management - Regional OfficeFort Wayne, IN - Retail shop, Milwaukee, WI - Retail shopWe are looking for you !
Pay $85K- $100K
Travel - Ability to conduct business travel frequently.
Recruiter: Neelam Patel / neelam.patel@airgas.com / 913.343.5762 CALL/TEXT
The Manager – Business Process Improvement is responsible for managing the implementation of Customer Experience (CX) standards and improving operating metrics by promoting a business process excellence culture through Continuous Improvement (CIMP). This critical role leads training for all customer-facing associates on applicable Airgas systems such as Google Kite, SAP, and Business Warehouse. Candidates must be proficient in all Airgas operating systems to effectively deliver training to a variety of associates, including new hires and existing staff. By creating a high level of competency and practical use of these systems, the role directly contributes to an improved customer experience through reduced errors and increased accuracy.
Lead and deliver comprehensive hands-on, classroom, and virtual training to customer-facing associates on Airgas operating systems (including SAP, Google Kite, and Business Warehouse) to close skill gaps and build high-level system competency.
Develop and maintain all training content and materials, such as training aids, documents, videos, webinars, and "quick tips," in collaboration with business partners.
Drive business process excellence by coaching peers and leaders on transformational change, communicating improvement philosophies, and developing Customer Experience (CX) initiatives to reduce the Customer Effort Score (CES).
Act as the regional champion for the adoption of Artificial Intelligence (AI) tools, specifically Google Gemini, identifying opportunities for automation, enhanced analysis, and improved decision-making.
Provide immediate support to associates via phone, chat, or email for core systems including SAP, Salesforce CRM, Power BI, and Gemini when not actively engaged in training.
3-5 years of progressive professional experience including customer experience and/or business process improvement/quality management experience
Experience successfully leveraging business analytics to inform decisions
Systematic problem solver focused on implementing solutions to solve root cause problems
Demonstrated understanding of modern data analysis principles and Artificial Intelligence (AI) concepts, with an aptitude for teaching practical applications of AI tools in a business environment.
Comfortable with out of the box thinking and challenging status quo
Strong ability to partner across a complex, decentralized organization and influence outcomes at all levels
Ability to communicate and deliver presentations with impact.
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Benefits
We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.
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Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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