Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Account Management
Overview
We are looking for a highly motivated Account Manager to join our account team covering one of Germany’s leading financial institutions and its cobrand partner.
The ideal candidate is a results-driven professional who is passionate about business development and becoming an important partner in the relationship with our clients.
In this role, you will be responsible for the full sales cycle of key projects focusing on commercial cards and cobrand cards.
You will be delivering solutions that drive Mastercard’s business growth and customer satisfaction as well as managing the relevant day-to-day operations.
As part of a cross-functional team, you will work closely with various stakeholders to align client needs with business objectives, foster long-term partnerships, and contribute to the bank’s continued success in a dynamic market environment.
Role:
• Engages clients as a strategic partner to build a deep understanding of customer needs and ensures customer satisfaction
• Identifies opportunities for the sales pipeline and qualifies tailored solutions together with internal product experts and stakeholders
• Executes the full sales cycle (relationship management, product pitches, negotiations, contract management, implementation, after-sales-service)
• Delivers against sales and net revenue targets by positioning Mastercard’s innovative products, services and platforms
• Drives strategic projects with focus on commercial cards and cobrand cards
• Leads and orchestrates cross-functional collaboration with internal teams across operational functions (e.g. marketing, advisors, product management, finance, legal)
• Develops and conducts sales plans and regular business reviews, and tracks the most relevant KPIs, budgets and billings with different Mastercard tools
• Manages day-to-day account activities including administrative and operational support, and ad-hoc customer requests
All About You:
• Experience in business development or sales management, ideally in the payments/financial services industry with a track record in achieving sales targets and delivering multiple projects
• Strong presentation and negotiation skills
• Strong verbal and written communication and interpersonal skills to quickly build fruitful relationships with customers and internal stakeholders
• Strategic thinking and analytical mindset with experience interpreting financial data to drive business decisions and develop business cases with attention to detail
• Hands-on mentality and high motivation, taking the initiative to generate new business
• Bachelor’s degree, ideally in Business/Management; a Master’s degree or MBA is a plus
• Business fluency in German and English
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.