1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests.

The 1stDibs Logistics team is responsible for ensuring that every item moves smoothly from seller to buyer across the world.

The Logistics Specialist will play a critical part in the company’s success by driving operational excellence and customer satisfaction in a space where trust, timing, and precision are everything. Focussing on our freight and in-home delivery services, you’ll be working closely with Account Management, Customer Service, and Operations to achieve the best possible outcomes and services for our buyers and sellers.

What You’ll Do

Responsible for providing shipping quotes for all our service levels, including both international and US Domestic shipments
Booking shipments with freight and white glove carriers in a timely manner
Monitor and ensure shipments are picked up and delivered within designated timelines and meet shipping deadlines.
Handling any in transit events - e.g. customs documentation, potential damages, delays
Keeping internal teams up to date on the progress of shipments and collaborating to provide solutions for any in transit issues
Understand and contribute to internal process tied to logistics:

Maintain tracking and data logging to ensure effective work between team members and departments
Offer customer and seller support as it relates to shipping, and interface with order support teams, tracking information, shipment status inquiries

What You’ll Bring

3+ years experience in logistics, operations, or supply chain
Thoroughness and meticulous attention to detail
Intermediate Microsoft Excel/Google Sheets skills
Ability to effectively adopt and integrate emerging technologies, including AI-powered tools, into daily work to improve outcomes and efficiency
Strong interpersonal and communication skills (written and spoken), with the ability to build and maintain productive relationships internally and externally.
Enthusiasm for teamwork and collaboration

Nice to Haves:

E-commerce and Salesforce experience a plus!
Experience shipping one of a kind furniture and luxury items is a bonus

1stDibs is an Equal Opportunity Employer

The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries.

Total Compensation Statement

1stDibs views the value of the employees’ compensation package in its totality. The package may comprise base salary, variable compensation (either equity or cash, where applicable), and health and work-life benefits, and is reviewed annually. Ultimately, we'll determine your pay based on your location, experience, and other job-related factors.

Benefits

Competitive medical/dental/vision benefits, including a $0 single medical plan, with HSA employer contributions. Health plan includes gender affirmation and infertility care.
We are flexible with our PTO. We generally expect employees take around 15 days/year.
All employees enjoy ownership in 1stDibs in RSUs, through new hire grants, and/or annual refresh grants, if eligible.
The choice to work in our New York headquarters, with monthly in-office meals and mixers, and happy hours, and/or the option to work completely remotely. We truly prioritize flexibility for all employees.
Fully paid wellness benefits, including One Medical membership and WellHub.
Fully paid parental leave, leave to care for a family member, and bereavement leave, including reproductive loss.
Company match of donations to 501c3 charities, up to $250/year.
Full benefits package includes FSA, life and disability insurance, EAP, commuter benefits, and more.