Lockbox Onboarding, Analyst Lead

Location:

4900 Tiedeman Road - Brooklyn, Ohio 44144-2302

Position Location Policy

• General Location: Open to candidates within the United States.

  • Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, they are expected to work on-site 2 days per week at the nearest KeyBank office (non-branch location).

  • Remote Option: If the selected candidate lives outside of KeyBank’s geographic footprint, the position will be considered fully remote.

  • Available for East Coast meetings, required

Job Description: 

Seeking a dynamic Lockbox Onboarding, Analyst Lead to join our Commercial Data Transmissions (Lockbox) team. The ideal candidate will work closely with clients to onboard Lockbox products  In addition, they will integrate client systems ( ERP, Treasury Workstations, etc.)  with the bank's infrastructure via a variety of file exchange and transmissions protocols for the seamless exchange of payment files and information reporting. The candidate will also partner with Commercial Product Management to design solutions to enable payment and reporting flows with third party partnerships. The Analyst Lead will build detailed requirements, offer technical expertise, and demonstrate exceptional communication and project management skills. The ideal candidate will have knowledge of banking systems and commercial payments along with a proven track record in working with clients and partners in designing and implementing banking solutions. You will work closely with internal stakeholders including Sales, IT, and Operations as well as client project teams and stakeholders and external vendors to develop solutions 

  

Essential Functions:  

Client Integration: 

• Engage with clients to understand their ERP systems and integration needs. 
• Design and implement solutions for integrating client systems with the bank’s payment and information reporting services. 

Deliver Technical Expertise:  

• Serve as a technical advisor and expert in payment solutions for our most strategic and innovative clients and partners. 
• Understand and apply knowledge of products, technologies, and business to build solutions to solve for problems at scale. 

Requirement Building: 

• Lead our clients towards successful integrations with Payment and Information products through intensive technical collaboration, identify key system architecture components, propose, and assist clients in building solutions to meet their objectives 
• Lead requirement analysis, design functional specifications, and get agreement from various stakeholders on the solution and design while complying with existing standards. 
• Address complex client issues, explore problems from various angles to discover new solutions with a hands-on approach. 

Project Management:  

• Manage integration projects from inception to completion, ensuring timelines and deliverables are met. 
• Coordinate resources, set project milestones, and monitor progress against objectives. 
• Provide regular updates to clients and internal stakeholders on project status and any potential issues. 

Communication & Collaboration 

• Serve as a primary point of contact for clients throughout the integration process. 
• Clearly communicate technical concepts and solutions to both technical and non-technical stakeholders. 
• Work collaboratively with internal teams, including IT, security, and product development, to ensure successful integrations 
• Collaborate with business, product, and engineering teams to enhance the success of payment products by providing customer feedback.. 
• Contribute to the creation of top-notch documentation, tools, concepts and processes in a specific field, while developing solutions and resolving common problems for our Customers. 
• Stay updated with industry trends and develop a comprehensive market understanding of how payments ecosystem is evolving and can contribute to business goals. 

  

Required Qualifications:  

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field and/or Minimum of 2 years of experience in a similar role, preferably within the banking or financial services industry (technology and/or operations experience)
• Understanding of Lockbox, including Deluxe Platform and / or ImageScan preferred

Technical Skills: 

• Experience working with file transfer as an integration method (batch processing & file transfer) , ISO (XML) , EDI (CSV) , and/or structured plain text (BAI, NACHA, etc.) , preferred  
• Proficiency in APIs, secure file transfer protocols (SFTP), and other integration technologies, preferred
• Customer-focused with a commitment to delivering high-quality service. 
• Proven experience managing complex projects, integration highly preferred. 
• Excellent problem-solving and analytical abilities. 
• Strong verbal and written communication skills. 
• Ability to work effectively with both technical and non-technical stakeholders. 

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.  As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $56,000.00 - $85,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 12/03/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.