Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The Lending Technology Assistant Manager supports the Lending Technology Manager in leading the administration, support, and optimization of lending technology and operational compliance platforms. This role ensures the effective operation of systems by providing direct supervision and guidance to the team responsible for system maintenance and support. Key responsibilities include implementing team development initiatives, driving strategic direction, monitoring performance data, enforcing service level agreements (SLA’s) and analyzing outcomes to set clear expectations. The Assistant Manager collaborates with cross-functional teams to implement technological solutions that align with business goals, enhance operational efficiency, and support compliance and member experience.

Job Description

LOCATION

*This role is available for remote or hybrid work

Mountain America Center

9800 S Monroe St

Sandy, Utah

SCHEDULE

Full-Time

To be effective, an individual must be able to perform each essential duty successfully:

Accompanies the Lending Technology Manager in implementing team development initiatives and strategic direction
Supports the Lending Technology Manager in managing technology and vendor projects/platforms that have lending touch points
Assists in the implementation and maintenance of lending technology systems, including configuration, testing, and deployment
Assist in overseeing support operations for lending and compliance platforms, ensuring timely resolution of service tickets and system issues
Collaborates with lending leadership, operational compliance leadership, and internal teams to align technology initiatives with business goals
Participates in the development and implementation of secure, efficient, and scalable technology solutions
Identifies and implements process improvements automation opportunities, including the evaluation and integration of ethical AI solutions to enhance operations
Advises on API functionality to support integrations, ensuring data flow integrity and operational alignment
Maintains relationships with third-party vendors and internal stakeholders
Ensures the integrity and security of lending systems, including but not limited to, Encompass and ACES
Coaches, develops and mentors team of system administrators
Encourages collaboration among team members by breaking down silos and identifying opportunities for cross-training
Understands and maintains knowledge of the loan lifecycle as well as compliance processes and procedures
Delegates and tracks project tasks to ensure timely and accurate completion
Provides input on system enhancements, risk assessments, and compliance requirements
Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Experience

3 years of experience in lending technology, product management, or a related field
Experience with employee-facing technology platforms
Exposure to agile or other software development methodologies preferred
Experience working in the ServiceNow ticketing system preferred

Education

Bachelor’s degree from an accredited institution in business, information systems, or a related field; or additional three years of combined experience in a lending, technology, or systems administration environment.

Licenses, Certificates, Registrations

None

Managerial Responsibility

Has managerial responsibilities including coaching and developing employees, overseeing and evaluating the work of employees, participating in projects, and presenting to leadership
Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates, and reviews the work of a subordinate group of employees (2-10)
Recommends candidates for employment, conducts performance evaluations, reviews salary for assigned staff, and applies company policy

Computer/Office Equipment Skills

Knowledge of lending software/platforms including end-user and administrative functions preferred
Demonstrated experience with programming languages or technology used to support products and services preferred
Experience interacting within ServiceNow for issue tracking, project management, and system support preferred
Advanced skills in Microsoft Office including Outlook, Word, PowerPoint, and Excel required

Language Skills

Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing and through insightful reports and graphic illustrations
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization

Other Skills and Abilities

Strong understanding of lending technology platforms, including LOS and quality control systems
Familiarity with software development practices and project management methodologies
Excellent communication and collaboration skills
Strong technical aptitude, analytical skills, and troubleshooting of software systems
Ability to lead and support technical staff in a fast-paced environment
Adaptive to change, responds positively to altered circumstances or conditions
Comfortable working with remote team members and third-party partners across multiple time zones using telecommunications

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.