Become a part of our caring community and help us put health first

.Become a part of our caring community and help us put health first

Overview

Humana is scaling its marketing operations to deliver more personalized, timely, and effective member communications. As Lead, Orchestration, you will play a key role in coordinating campaign planning, execution, and optimization across teams, channels, and systems. This role sits outside of Agile pods and provides horizontal oversight—ensuring that campaigns are aligned, well-documented, and executed with precision.

You’ll support the orchestration of Next Best Action (NBA) strategies, maintain campaign workflows, and collaborate across marketing, analytics, and operations to monitor performance and drive continuous improvement.

Key Responsibilities

Campaign Planning & Coordination

Support end-to-end orchestration of marketing campaigns, from intake and planning through execution and optimization.
Coordinate across pods, channel leads, and content teams to ensure campaign components are aligned and delivered on time.
Facilitate cross-functional collaboration to ensure campaigns reflect enterprise priorities and member-centric strategies.
Partner with pod leads across Marketing to elevate risks to leadership and develop action plans for how to address

Next Best Action (NBA) Enablement

Assist in the operationalization of NBA strategies by aligning campaign execution with prioritized member actions and lifecycle moments.
Collaborate with analytics and personalization teams to ensure NBA logic is reflected in campaign workflows and targeting strategies.
Track NBA performance and support reporting that informs future prioritization and optimization.

Workflow & Documentation Management

Develop campaign calendars, orchestration workflows, and documentation to ensure transparency and accountability across teams.
Support intake processes and ensure campaign requirements are clearly defined and communicated.
Troubleshoot executional issues and escalate blockers to ensure timely resolution.

Performance Monitoring & Optimization

Collaborate with analytics and operations teams to monitor campaign execution and performance across channels.
Maintain dashboards and reporting tools that provide visibility into campaign status, engagement metrics, and delivery health.
Identify opportunities for process improvement and contribute to the evolution of orchestration best practices.

Customer Management

Assist in building out a newly formed Customer Contact Council, to ensure work being picked up by marketing pods meets member and patient standards for outreach
Ensure campaigns adhere to enterprise standards, regulatory requirements, and member experience guidelines.
Facilitate decisions to deconflict and sequence prioritized campaigns against audiences
Partner with compliance and legal teams as needed to support campaign reviews and approvals.

Impact

This role ensures Humana’s marketing campaigns are orchestrated with precision—delivering the right message, to the right member, at the right time. By supporting NBA strategies and maintaining horizontal oversight, this role helps scale marketing operations while protecting consistency, compliance, and member trust.

Required Qualifications

Bachelor’s degree in Marketing, Communications, Business, or related field
8+ years of experience in marketing operations, campaign management, or orchestration
Strong organizational and project management skills with a systems-thinking mindset
Experience working with workflow tools, campaign calendars, and cross-functional teams
Experience working in coordination with disparate business units to ensure a connected member experience
Understanding of the agile framework within a Marketing organization
Ability to interpret performance data and translate insights into actionable recommendations

Preferred Qualifications

Experience in healthcare, insurance, or other regulated industries
Familiarity with NBA frameworks, marketing automation platforms, and CRM systems
Experience working in matrixed environments with cross-functional stakeholders
Understanding of compliance standards such as HIPAA, CAN-SPAM, and enterprise governance policies

Use your skills to make an impact

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.