Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
Customer: Focuses on ensuring high customer satisfaction by resolving issues
efficiently, minimizing escalations, and maintaining strong first-contact
resolution rates.
Financial: Aims to optimize support costs while preserving service quality.
Performance is measured by metrics such as cost per support ticket,
reduction of repeat issues, and improvements in operational efficiency.
Process: Improving support processes and workflows is critical. Success is gauged by response times, backlog volumes, compliance with service level
agreements, adoption of support tools, and the implementation of process
enhancements.
People: Developing and maintaining a skilled, motivated team is essential. Key
measures include employee satisfaction, training completion,, individual
performance, and overall team productivity.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package