Closing Date:
Sponsorship Available:
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.
Department's Website:
Minimum Qualifications:
Bachelor's degree in business administration, social work public service or related; plus, three (3) years' experience in a high-volume healthcare customer service setting or revenue cycle related function. Including one (1) year of verifiable supervisory experience in an office setting, preferably in healthcare.
OR
High School diploma/GED plus seven (7) years' experience in a high volume healthcare customer service setting or revenue cycle related function. Including one (1) years of verifiable supervisory experience in an office setting, preferably in healthcare.
Must possess excellent verbal and written communication skills and the ability to maintain professional standards at all times.
Preferred:
EPIC experience.
Experience in a high-volume customer service center or hospital revenue related setting.
Additional Information:
Responsibilities:
Maintains good working relationship with patients and families, visitors, physicians and other employees.
Follows hospital guest relations guidelines and "Circle of Excellence" criteria; offers frequently to assist other employees when needed making a conscious effort to recognize and support co-workers, demonstrates a professional appearance and demeanor.
Addresses all incoming inquires from patients, collections staff, UAMS employees, assists patients with billing, service and insurance questions on the phone, mail or in person.
Handles all collections duties and serves as a technical resource for other collection service staff. In the absence of the Collections Manager responsible for supervising staff through ACD Call monitoring system as well as making scheduling changes to breaks/lunch/clerical time during absences and vacations to ensure coverage, adjusting work assignments.
Documents all encounters and actions taken in all appropriate UAMS systems as EPIC, BaseRecover and/or DOMS where appropriate. Sets next work date if follow-up is needed.
Updates system with insurance or patient demographic corrections. Verifies new insurance information with payer and submits/resubmits claims as indicated.
Accepts patient payments over the phone and posts payments to the Patient Accounting system according to departmental guidelines. Generates receipts as appropriate.
Assists all collection agencies with any requests when appropriate to insure no interruption to the self-pay collection process.
Processes payment plans as set up by Customer Service and/or sets up payment plans as needed within UAMS guidelines.
Reviews accounts for proper placement to/from collection agencies following the UAMS collection flow.
Works Bankruptcy filing notices, decisions notices and files claims accordingly.
Processes death certificates received documenting in the UAMS systems and places accounts when appropriate to Estate collection agency.
Assists with Debt Setoff process each year for bad debt accounts to be attached to Arkansas state tax filings.
Is familiar with Medicaid and other financial assistance programs and refers patients as appropriate.
Tracks and resolves patient complaints within 48 hours.
Assists departments within hospital with questions about insurance policies, collection processes or other billing issues as needed.
Returns voice mail messages within two (2) business days.
Generates itemized bills an/or spreadsheets as needed to any customer, internal or external .
Works patient correspondence as assigned.
Reviews and resolves correspondences as assigned.
Refers mail and phone calls of outsourced accounts to the appropriate vendor when applicable.
Performs other duties as assigned.
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.