Large Format Service Delivery Director

Large Format Service Delivery Director

Description -

Job Summary:
The Services Director leads the global technical services delivery organization for the Large Format Print Business. This role is responsible for delivering exceptional support experiences to customers in the AEC (Architecture, Engineering & Construction) and PSP (Print Service Provider) markets, ensuring operational excellence, and driving strategic service transformation. 

Responsibilities:

• Strategic Leadership

  • Contribute to the definition and execution of the Large Format (LF) strategy, maximizing service delivery value across the Customer Experience (CEX) journey.

  • Represent Service Delivery in the LF Go-To-Market (GTM) staff and collaborate closely with the LF General Manager.

• Operational Management

  • Oversee global service delivery operations, including installation and support of the installed base, managed through HP employees, subcontractors, or channel partners.

  • Ensure consistent and high-quality service experiences across direct (remote/on-site) and indirect geographies by managing channel partner performance.

• Service Innovation & Expansion

  • Drive the delivery of value-added services aligned with the LF service portfolio to support business growth and enhance customer value.

  • Lead transformation initiatives to establish a best-in-class cost infrastructure while improving customer satisfaction.

• Technical Enablement & Escalation

  • Leads the global technical enablement strategy to strengthen service capability, knowledge sharing, and technical excellence across regions.

  • Manage the escalation of complex issues to adequate partners teams within the Global Business Unit (GBU).

• Performance & Quality Management

  • Monitor business performance metrics and implement corrective actions as needed.

  • Champion continuous improvement initiatives to enhance efficiency and customer experience.

• Cross-Functional Collaboration

  • Set direction and maintain strong alignment with Customer Support Operations for the DesignJet business.

  • Provide thought leadership and program management for service-related initiatives that strengthen HP’s competitive position.

• People Leadership

  • Foster a high-performance, customer-centric culture that promotes individual growth, innovation, and accountability.

  • Attract, develop, and retain top talent across global teams.

Education & Experience Recommended:

• Education:

  • Bachelor’s degree in engineering, Operations or related field required.

  • Master’s degree in business administration, or a related discipline preferred.

• Experience:

  • Minimum of 10+ years of relevant industry and leadership experience, ideally in a global service delivery environment.

• Core Competencies:

  • Service Delivery Expertise: Proven ability to lead and scale service operations across worldwide organizations.

  • Operational Leadership: Strong skills in setting objectives, driving execution, and responding to market dynamics.

  • Financial Acumen: Demonstrated excellence in managing service delivery costs and budgets.

  • Change Leadership: Ability to lead transformation, take calculated risks, and operationalize innovation.

  • People Leadership: Skilled in building high-performing teams, inspiring talent, and fostering global collaboration.

  • Resilience & Agility: Capable of adapting quickly, maintaining composure under pressure, and driving results.

  • Domain Knowledge: Familiarity with the Large Format portfolio and customer segments served.

Impact & Scope
• Impacts multiple functions and may act as a lead to peers on cross-functional project teams working to establish and execute business goals.

Complexity
• Contributes to the development of company objectives and achieves goals through subordinate high-level individual contributors and managers.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"