Knowledge Management Analyst

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Design, implement and maintain a knowledge management tool to extract relevant data, including program initiatives, technology solutions, outcomes, and compliance/contract related data elements. Collaborate with the RFP team and leadership to refine and improve standardized information for proposals, and provide content to build responses.

• Design, organize and maintain the knowledge management library, through creating and collecting new content, and reviewing and revising existing information.

• Create internal workflows for maintaining and updating content.

• Train end users on new processes to access information.

• Review the system to identify functionality that need updated or enhanced.

• Research information extracted from internal and external sources, and liaise with various departments to further define content, ensuring it is clearly articulated and can easily integrate into proposal responses.

• Interpret and validate information and analyze the content to ensure it addresses the business unit needs and/or RFP requirements.

• Develop solutions to business unit obstacles by identifying new content to include in the repository.

• Liaise between the Proposal Development Center (PDC) and key functional areas to share information about current initiatives and operational and technology updates that may have a downstream impact on proposal content.

• Utilize the knowledge base resources and design a training module for staff and clients to assist with the knowledge management tools.

• 25-40% travel.

• Performs other duties as assigned.

• Complies with all policies and standards.

Education/Experience: Bachelor’s degree in Business Administration, Knowledge/Content Management or equivalent – understanding of managed care principles. 1+ years of experience categorizing and interpreting content, preferably in the healthcare industry. Medicaid and insurance knowledge preferred.

Pay Range: $55,100.00 - $99,000.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act