Job title:
Junior Team Leader with GermanJob Description:
Your responsibilities:
Driving the quality and quantity of outputs from all assigned customer associates
Ensuring customer associates develop the required specialist knowledge, communication requirements and process knowledge to deliver the best results.
Control of deployment times (e.g. duty roster, breaks)
Productivity: target achievement regarding operational, project-specific key figures
Leading the customer associates via meetings and follow-up sessions on corresponding target agreements regarding the quality and quantity of work and work behavior.
Performance management and maintaining adherence to required standards, processes, and workflows
Follow-up and control of quality assurance
Conducting employee reviews
Maintaining project documentation and the associated tools
Planning and follow-up (reviews) of training courses for customer associates
Organizing and implementation of team meetings and briefings
Preparing of required reports and presentations
Our Requirements:
Proven experience as a Team leader, preferably in BPO environment
Fluency in German (C1)
Good level of English (B2+) would be considered an advantage
Customer-oriented thinking and acting
Excellent organization and communication skills
What’s in it for you:
Food stamps
Additional medical insurance
Friendly work atmosphere and positive environment
A multinational environment, with strong ties to UK business culture
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you’ll do next:
Ready to make an impact? Apply now and be part of a team that values your skills, supports your growth, and celebrates your success.
About Capita:
Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Capita is a leading business services provider with over 34,000 employees, operating in the UK, Europe, India and South Africa.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
Location:
Sofia,
BulgariaTime Type:
Full timeContract Type:
Permanent