IT Support & Security Fundamentals Technical Instructor

Position Title: IT Support & Security Fundamentals Technical Instructor

Office: Denver, Colorado & Colorado Springs (Onsite)

Reports To: Sr. Director, Technical Instruction 

 

Per Scholas is seeking an IT Support and Security Fundamentals Instructor to join our Remote Training Team, supporting our on-premises cohort in Denver. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded, aligned with our mission focus, and excel in instructional delivery that meets the high expectations of both clients and learners. 

WHAT YOU’LL DO 

• Support instructor-led training that prepares learners for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, administering assessments, monitoring attendance, providing one-on-one tutoring, conducting daily evaluations and progress monitoring of individual learners, consistently addressing learners violations, and more. 
• Provide learners with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum. 
• Work closely with the team to identify learners needs, provide the necessary support, establish individualized plans for learners achievement, and participate in regular student-status meetings. 
• Maintain and update Salesforce and/or our LMS with learners grades, certification scores, and progress notes. 
• Support and maintain the training curricula, syllabi, lesson plans, and other instructional materials used in the classroom to ensure their effectiveness and consistency.
• Stay current with industry trends and integrate.
• Maintain a positive and inclusive learning environment. 

The Instructor will be based in Denver but may also support Colorado Springs cohorts in 2026, teaching in person at both campuses on a rotating schedule.

 

WHAT YOU’LL BRING TO US 

Instructional Skill Sets 

• 1-3 years of teaching or training experience 
• Strong technical background; able to grasp and convey highly technical subject matter
• Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment 
• Strong communication skills

Required Skill Sets 

• Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements
• Knowledge of Windows, Mac, and Linux operating systems, and end-user experience 
• Current A+ certification (1201-1202 Series) 
• Experience with Virtualization Technologies Type 1 and 2 Hypervisors (VMware ESXI, VirtualBox, Hyper-V) 
• Proficiency with Active Directory, GPOs, and ser-profile management
• Experience with MS Server (2016-2022), SCCM/WSUS, Patch Management, General understanding of Office 365 administration
• General knowledge of performance monitoring and metrics with Perfmon
• Experience with supporting desktop hardware and software, installations, imaging, upgrades, printers, scanners, and general end-user equipment 
•  Proficiency with LAN/WAN, routing configuration, and switching
• Should be familiar with the OSI model and protocol data flow
• Working knowledge of Client/Server Environments
• Familiarity with IT Service Management (ITSM) processes and frameworks
• Proficiency with remote administration and remote administration tools (i.e, InTune, Remote Access Tools, TeamViewer, Bomgar)
• Experience with providing direct, over-the-phone, or remote troubleshooting support of end-user desktops, equipment, applications, or connectivity issues in a timely fashion
• Thorough understanding of Network/OS Security concepts and procedures
• Proficiency in cybersecurity concepts and the ability to communicate security concepts
• Experience with monitoring tools such as Splunk
• Familiarity with AI tools like ChatGPT or copilots like Microsoft/Github Copilot and their utilization in IT support workflows
• Ability to write content and curriculum related to instructional outcomes and lesson plans
• Commitment to ongoing professional development, applicable certifications, and  coursework to stay current with rapidly evolving technology trends and advancements
• Must be able to secure course-relevant certifications (CompTIA or Cisco IT/Network Certifications) 

Professional Qualifications 

• Bachelor's degree (or equivalent practical/industry experience).          
• CompTIA A+ 1200 Series
• Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities.
• Experience using an SLA ticketing system with a customer/consumer service-driven approach
• Excellent written communication, presentation, and customer service skills.
• Solid understanding of business needs.
• Strong evaluation and data management skills.
• Prior knowledge or background in IT (if minimal, a desire and willingness to learn what’s needed) and a passion for technology are a plus. 

Personal Characteristics 

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission. 
• You are data-driven, result-oriented, and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
• You are a lifelong learner.
• You are an effective communicator with strong oral and written skills.
• You are tech-savvy and learn new tools quickly.
• You are detail-oriented, with exceptional organizational management skills.
• You have strong public speaking and interpersonal skills.
• You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds.
• You are adept at managing your time and balancing multiple projects and tasks.
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

For this role specifically, we are targeting a salary of $70,000/year, with a range between $65,000/year and $70,000/year, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.