IT Operations Analyst I

We’re looking for a detail-oriented and eager-to-learn Operations Analyst I to provide front-line support for our LuminX and Ebix Enterprise platforms. This entry-level role is essential to maintaining the accuracy and efficiency of our insurance claims processing, billing, and eligibility systems. You’ll collaborate with internal teams and vendors to troubleshoot issues, manage user access, and support system workflows — building foundational expertise in our core platforms.

This is a great opportunity for someone with a background in help desk support, insurance operations, or healthcare billing who enjoys solving problems, learning new technologies, and growing into a systems expert.

Key Responsibilities

• Serve as the first point of contact for system-related support through the help desk portal.
• Troubleshoot user issues, document resolutions, and escalate complex problems.
• Manage user setup, access permissions, and security updates.
• Learn and support core systems including LuminX and Ebix Enterprise.
• Assist with EDI transactions (claims, enrollment, remittance) and system workflows.
• Support routine data maintenance (e.g., adding groups, plans, members).
• Collaborate with vendors and internal stakeholders to ensure smooth operations.
• Contribute to documentation, training materials, and internal knowledge sharing.
• Participate in training and development to grow technical and operational skills.

Qualifications

• 1+ years in help desk support, IT operations, or insurance administration preferred.
• Strong technical aptitude, excellent communication, documentation, and customer service skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access).
• Attention to detail and ability to manage multiple priorities.
• Curious, collaborative, and motivated to grow into a subject matter expert.

Nice to Have

• Experience with LuminX, Ebix Enterprise, or similar claims platforms; exposure to SQL, .NET, C#, or Power BI; certifications such as CompTIA+, MCSA, or ITIL.
• Familiarity with insurance claims processing, billing/coding, EDI transactions, and healthcare systems is helpful.