Job Description Summary

Responsible for leading a team that implements next generation solutions for how customers receive Digital Technology support.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

Position Overview:
We are seeking an experienced IT Operations Manager to lead and oversee the service delivery, and operational efficiency of our IT infrastructure, digital workplace and security functions. This role is responsible for the day-to-day management of IT services within a specific zone (a group of sites/countries within a region). This role focuses on operational execution, local issue resolution, and ensuring service delivery aligns with regional guidelines. The successful candidate will manage our Managed Service Provider (MSP) service delivery, ensuring adherence to SLAs and driving value for the organization.

The oversight of this role will include the United States, with a focus on Wisconsin and surrounding areas—such as Waukesha, HCI, Madison, Electric Avenue, Oak Creek, Muskego, and Hartland, among others. The position will be based at the GE HealthCare offices in Waukesha.

Key Responsibilities:
Service Delivery & Operations Management:

• Oversee the service delivery and operations of the MSP, ensuring they meet the established SLAs and deliver optimal value.
• Continuously monitor and evaluate the performance of the MSP, implementing corrective actions as needed.
• Ensure adherence to governance, risk, and compliance requirements for IT operations and security.

Infrastructure & IT Services Management:

• Run operational processes such as incident management, change management, and major incident management within his/her zone.
• Ensure robust infrastructure and security practices to safeguard company data, systems, and operations.
• Work closely with security teams to ensure infrastructure compliance with security policies and regulations.

Project Management:

• Oversee IT infrastructure projects from inception through completion, ensuring projects are delivered on time, within budget, and meet quality standards.
• Collaborate with cross-functional teams to define project scope, deliverables, and timelines.
• Monitor project progress and adjust resources and priorities to meet business objectives.

Process & Technology Optimization:

• Continuously evaluate and improve operational processes, ensuring they are cost-effective, efficient, and aligned with organizational objectives.
• Drive the adoption of new technologies and best practices in IT operations and security.
• Optimize resource allocation to ensure maximum efficiency and cost-effectiveness in service delivery.

Stakeholder Management:

• Act as the key point of contact for all IT operations matters, ensuring clear communication and alignment with senior leadership and other business units.
• Collaborate with business leaders and IT teams to understand and address operational needs, ensuring IT services meet business requirements.

Required Qualifications:

• Bachelor's or master’s degree in computer science, Information Technology, Engineering, or related field.
• Minimum 4 of experience in IT operations
• Strong experience managing Managed Service Providers (MSPs) and ensuring SLA adherence.
• Proven track record of overseeing IT infrastructure projects from inception to completion.
• Deep understanding of operational processes like incident management, change management, and major incident management.
• Experience working in global IT environments and managing remote and on-site teams.

Desired Characteristics:

• Certifications (e.g., ITIL, PMP, CISSP)
• Candidates with experience working in AI environments, including Generative AI and Agentic systems will be preferred, but considered as a plus.
• Strong leadership and team management skills with the ability to mentor and develop high-performing teams.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with senior leadership and cross-functional teams.
• Ability to drive continuous improvement in IT operations, leveraging both people and technology.
• Solid project management skills with experience managing large-scale IT infrastructure projects.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
 

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.