IT Operation Engineer I

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

 

IT Operations Engineer I

Location: San Jose, Costa Rica

Are you ready to be the go-to tech expert in your region while supporting a global mission?
Join a dynamic team where your skills will directly impact business continuity, innovation, and user experience across multiple locations.

🚀 What You’ll Do

As an IT Operations Engineer I, you’ll be the face of IT at your assigned location—owning all aspects of technology support and service delivery. You’ll collaborate globally while solving local challenges, ensuring smooth operations and exceptional user experiences.

Key Responsibilities:

• Be the primary IT contact for your region—owning all IT services and support.

• Deliver and maintain IT products and services that keep the business running smoothly.

• Use ITIL 4 and proven troubleshooting techniques to resolve incidents and escalate when needed.

• Lead local implementation of global IT initiatives and projects.

• Manage hardware/software lifecycles: computers, mobile devices, printers, networks, servers, and wireless systems.

• Partner with users, vendors, and suppliers to resolve issues and improve service delivery.

🧠 What You Bring

• 2+ years in IT support or systems engineering.

• Strong troubleshooting and monitoring skills.

• Hands-on experience with:

  • Windows 11, MacOS, Microsoft Office Suite

  • Active Directory, Azure AD, Citrix XenApp/Desktop

  • Networking (routers, switches, WAPs, firewalls)

  • MDM tools (Azure Endpoint Management)

• Bonus points for:

  • Exchange Management, Agile/Scrum, JIRA/Confluence

  • ITIL 4 certification

  • Technical certifications (CompTIA, MCP, MCSA, MCSE, CCNA, AWS, Azure)

🌟 What Sets You Apart

• You’re organized, proactive, and innovative.

• You communicate clearly and confidently—both written and verbal.

• You thrive in a global support environment and love solving problems.

• You’re customer-focused, adaptable, and handle critical incidents with urgency.

• Fluency in English is required; Portuguese is a plus.

💼 Why Join Us?

• Be part of a global IT team with local impact.

• Work in a fast-paced, collaborative environment where your ideas matter.

• Grow your career with training, certifications, and mentorship.

• Make a difference in how technology empowers business success.

Ready to take ownership and grow your IT career?
Apply now and become a key player in our global tech ecosystem.

Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.

 

PetroServicios de Costa Rica, S.R.L.