IT Network Administrator

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Network Administrator plays a critical role in maintaining enterprise-wide network infrastructure by managing the health and performance of all network devices, hardware, and software systems across our data facilities. This position provides expert Tier 3 technical support while taking on additional operational responsibilities as needed, and serves as a key contributor to the IT Networking team through close collaboration with engineering colleagues to implement established processes, develop new operational standards, and ensure optimal network performance throughout the organization.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Performs initial network troubleshooting and triages tickets; including remote access of datacenter servers, network routers, etc.

• Manages enterprise monitoring tools, such as SolarWinds Orion, including the evaluation, creation and updating of monitors and alerts; and responds to all alerts and notifications.

• Manages and maintains network devices, wired and wireless, at all offices.

• Installs, maintains, and troubleshoots data facilities (MDFs and IDFs) at remote sites and within the corporate data center. 

• Assists with workstation, printer, IoT, and MIoT, network installation as needed.

• Coordinates with peers and team leaders, engineering staff and customers to communicate incident status and direct dispatch and logistics of technicians, spares, and replacement equipment.

• Prioritizes incidents and requests to facilitate quick resolutions and minimal disruption of business operations.

• Appropriately and accurately documents work performed and communicates with stakeholders via email and the service management platform.

• Creates and maintains standard operating procedures and knowledge bases.

• Participate in the IT Operations on-call support rotation.

• Ensures that a remarkable level of customer service is provided at all times.

• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Technical understanding of network design and setup

• Understanding of client/server and web applications

• Basic understanding of scripting and automation

• Knowledge of firewalls, switches, wireless access points

• High level of conceptualization, analytical, logic, technical, troubleshooting and reasoning skills

• Excellent phone and communication skills

• Strong interpersonal skills

• Ability to work independently as well as, in a team environment

• Ability to multi-task and prioritize issues. Ability and willingness to quickly adjust priorities as business needs shift

• Ability to document all activities and instructions

• Ability to work with all end user skill levels

• Skilled in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software

• Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time

• Spoken and written fluency in English

• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• AA/AS degree in an Information Technology related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required

• A minimum of 3 years’ experience working within a dedicated, multi-tier technical team required

• A minimum of 2 years’ experience providing technical support, either help desk or network support in a corporate environment preferred

• At least one (1) entry level certification (Network+, CCENT, etc.) or higher required

• Experience using a service desk platform (ITSM or trouble ticket system)

• Experience configuring routers and/or switches via a CLI or terminal interface

• Experience managing data facilities and familiarity with their design

PAY RANGE:

$68,346 - $97,636 Salary

EMPLOYEE BENEFITS

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