IT Business Analyst

This role offers an exciting opportunity to contribute to the success of IT and Business Enablement Platforms by driving project coordination, agile delivery, and platform support. As an IT Business Analyst, you’ll play a key role in enabling business functions through tools like Jira, Confluence, and SharePoint. You’ll gain exposure to cross-functional collaboration, agile practices, and platform operations while helping shape scalable solutions that support our mission of empowering teams through technology.

Position Responsibilities: 

• Lead and coordinate projects involving IT & QA tools, primarily Atlassian applications (Jira and Confluence).
• Facilitate Scrum ceremonies and support agile delivery as a Scrum Master.
• Conduct business analysis to gather and translate requirements into actionable solutions.
• Serve as backup owner for the ITBEP SharePoint site and manage intake tools (SharePoint, Jira, Confluence).
• Provide support for ad hoc requests from business units and ensure timely resolution.
• Collaborate with stakeholders to improve platform adoption and operational efficiency.
• Location: Quezon City
• Work Setup: Hybrid (3 days onsite, 2 days remote)
• Shift Schedule: EST business hours (8AM – 5PM)

Required Qualifications:

• Minimum 3 years of experience in IT project coordination, agile delivery, or business analysis.
• At least 2 years of hands-on experience with Jira, Confluence, and SharePoint.
• Bachelor’s degree in Information Technology, Business Administration, or related field.

Preferred Qualifications:

• Certified Scrum Master (CSM) or equivalent agile certification.
• Experience supporting IT & QA tools in a business enablement context.
• Strong stakeholder management and communication skills.
• Familiarity with SharePoint site administration.
• Ability to work independently and manage multiple priorities.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Hybrid