Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
Why This Role Is Important to Arcadia
Arcadia is looking for an experienced and talented Internal IT individual who is looking to be part of a company that is impacting healthcare. This role will be responsible for all internal IT demands of our company location in Boston or DC, while being part of a supportive and distributive IT team. You will work with our employees to ensure the smooth running of their IT equipment and the systems they depend on. You will be an essential part of planned upgrades and improvements as we strive for perfection. You will need to possess outstanding communication skills and have an enthusiastic disposition and interact effectively with people at all levels ranging from executives to entry-level. We are looking for someone with a proactive, team spirited attitude that can bring experience and initiative.
What Success Looks Like
In 3 months
- Able to deploy a machine from scratch with all necessary software and security requirements
- Able to perform all onboarding functions (computer provisioning to IT orientation)
- Good understanding of our Active Directory/Entra ID environment
- Able to manage users in most SAAS applications
In 6 months
- Strong familiarity with all SAAS applications
- Strong understanding of Office 365 Exchange
- High level understanding of our AWS infrastructure
- Able to complete all items on ex-employee offboarding checklists
- Strong understanding of our IT Asset inventory system
- Able to audit our IT inventory to ensure all assets are accounted for
- Able to manage devices comfortably with Intune MDM
In 12 months
- Able to onboard multiple employees at once comfortably
- Highly familiar with department protocols and procedures
- Able to proactively spot obstacles and/or blockers and escalate accordingly
- Able to resolve most general IT tickets
- Able to spot inconsistencies and recognize areas for improvement