Internal Sales Representative

Internal Sales Representative

Location: Madrid, Spain
Work Type: Onsite - Hybrid

Purpose of Role

Join a dynamic and collaborative Commercial Operations team where you’ll play a key role in managing the full customer order lifecycle. This is an exciting opportunity to work closely with international teams and customers, especially in the French market, ensuring seamless service and operational excellence. You’ll thrive in a fast-paced environment that values initiative, communication, and cross-functional teamwork. If you're passionate about customer service and operational efficiency, this role offers the chance to make a real impact.

What We Offer

At Weir, we are proud to provide reward on a basis which is fair and attractive, including a competitive benefits package. Through our ‘We are Weir’ framework, we focus on the importance of our people and the contribution they make to our organisation.

• Health & Wellbeing:
  Our global Health and Wellness framework supports mental, physical, digital, and financial wellbeing, tailored to local needs and cultures.
• Grow Your Own Way:
  Weir empowers you to shape your own career path with opportunities to learn, grow, and take on new challenges in a fast-moving environment.
• Be You and Belong:
  Weir is an inclusive, welcoming workplace where everyone is encouraged to innovate, collaborate, and be their authentic selves.

Key Responsibilities

• Manage the full order lifecycle: from preparing quotations and entering sales orders to processing warranty (free-of-charge) orders and ensuring timely delivery.
• Act as the primary point of contact for French-speaking customers, handling inquiries, collecting required information, resolving complaints, and providing regular updates.
• Collaborate closely with Sales Engineers and cross-functional departments (Sales Ops, Technical, Logistics) to follow up on order status, resolve technical issues, and ensure customer satisfaction.
• Maintain accurate and up-to-date records in SAP and Salesforce, ensuring compliance with pricing policies and internal procedures.
• Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world-class safety culture.

Job Knowledge / Education and Qualifications

• Experience in customer service, sales support, or administrative roles.
• Fluent in Spanish, English and French; additional European languages (e.g., Spanish, Italian) are a strong advantage.
• Proficient in SAP and Salesforce or similar ERP/CRM systems.
• Strong communication, prioritization, and problem-solving skills.

Must be permanently authorised to work in the country to which you are applying, without sponsorship.

We are Weir!

Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability – helping to provide the essential resources needed by a growing world. We are a global family. We are proud of our unique blend of talent, technology and culture. We are here to inspire you to do the best work of your life!

For additional information about what it’s like to work at Weir, please visit our Career Page.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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