Installation Compliance Coordinator
Renewal by Andersen - Hayward, CA
Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.
The Install Compliance Coordinator is responsible for all permit and homeowner association (HOA) related activities, which includes obtaining approvals from various homeowner’s associations, property management groups, and municipalities to complete our window and door replacement projects. The Install Compliance Coordinator will be responsible for administering permit and HOA order holds by ensuring applications are progressing appropriately, which includes prompt communication with customers about project updates, and proactive follow up with internal staff, municipalities, homeowner associations, and property management groups.
Primary Responsibilities:
- Process a high volume of incoming permit and HOA related tasks.
- Request Architectural Application from HOA or Property Management.
- Prepare permit paperwork in accordance with jurisdictional requirements.
- Submit permit requests via online systems and email.
- Responds to inquiries from staff and clients on permit and HOA requirements.
- Contacts municipalities and HOA’s regarding changing requirements and to coordinate possible exceptions.
- Keep updated records of any changing requirements for municipalities or HOA’s.
- Prepare and apply for on-line permits and track permits until completed and approved.
- Prepare and submit HOA Application documents, ensuring through follow up until approval is received.
- Renew business licenses in various municipalities that we operate in.
- Conduct daily audit of finalized permits.
- Audit Lead Safe Work Practices that are being submitted by SP's.
- Scan completed permits and update the account status in rForce, Upload, Mail permits to clients.
- Additional duties as assigned by manager.
Qualifications:
-2-3 years of experience in home improvements or construction in a coordinator or administration role preferred.
- Must be fluent with Word, Excel, email, and proficient in typing and basic computer functions.
- Previous permit or compliance experience preferred.
- Skilled at facilitating escalated customer issues through positive resolution and satisfaction.
- Intermediate to advanced computer and typing proficiency.
- Customer service phone and email skills.
- Ability to learn quickly within a fast-paced environment required.
- Excellent verbal and written communication skills.
- Excellent organizational skills.
- Sense of urgency in identifying quick resolution to issues presented.
- Flexibility and ability to adapt well in a changing and challenging environment.
- Excellent organization skills with an ability to work independently and have attention to detail
- Able to sit and work with computers and phones for long periods of time with at least 6 hours or more.
- Ability to learn quickly within a fast-paced environment required.
Compensation and Benefits:
- $28-29/hour
- Full insurance package, including medical, dental, vision, and life
- 401(K) and PTO plan.
Schedule:
- Onsite in our Hayward office
- Monday-Friday, 8:30am-5:30pm
If this sounds like an exciting challenge to you, apply now. We are always looking for motivated talent to join our team! To apply, please email your resume to
[email protected]
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
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