Infrastructure Engineering - Sr Professional I

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Infrastructure Engineering - Sr Professional I

What does a successful Infrastructure Engineering - Advisor I do at fiserv ?

What will you do:

Lead, manage, mentor and develop a team of Event Management Operators to support individual, team, business unit and corporate objectives. Identify, develop and implement individual and team training plans as defined in performance planning and review processes. Manage the rostering of own and other Event teams to ensure optimum staff coverage Set team objectives in accordance with corporate objectives. Conduct regular staff reviews. Ensure own and teams adherence to meeting and exceeding Operational and defined Service Levels Manage requests for alert configurations and implement. Review Knowledge documents for consistency to standards and relevance to team requirements. Ensure handovers between own and other teams are conducted effectively. Build and maintain effective relationships with all internal stakeholders. Provide reporting on team performance and adherence to OLAs/ SLAs. Execute the Major Incident Management process within strict accordance of Fiserv policy guidelines. Attend Start of Day and Production review meetings and provide required inputs Participate in process improvement reviews, identifying, and recommending areas where existing practices and procedures require change and development Schedule BAU activities of the shift team. Complete KPI and SLA Reporting as required:-

 

What will you need to know:    

• Display inspirational and effective leadership and build an effective team culture
• Display collaborative behaviours. Play ‘one team’.
• Takes accountability for the outcomes of the team’s performance
• All aspects of self and the team are consistently meeting objectives

What would be great to have:

• Drive for service excellence and self-development
• Strong team leadership, identifying, leading and managing talent
• Sound decision making
• Developing customer partnerships
• Ability to see the Big Picture

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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