Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Discover impactful work:
The Industry Director is responsible for relationship and account management at customers with approximately $1 Million or greater potential within the academic segment and ensures market penetration and profitability at these accounts, while achieving sales and profit forecasts. This is an exciting opportunity where you will focus on all account development activities including account strategy execution and management, ongoing communication of value proposition and value-added programs and services, resource coordination, price management, initiation of RFP responses, where applicable, and achievement of forecasted profitable growth.
Key responsibilities will be:
- Drive corporate relationships by understanding customer life cycle and contract timeframes
- Coordinate needs and opportunity assessments across locations
- Measure customer satisfaction and develops strategies to improve
- Drive the Request for Proposal process
- Coordinate and communicate business development initiatives and strategies
- Identify target profitability, terms and conditions
- Build and run the account strategy and implementation plan
- Conduct business reviews with customers
- Provide direction to managers/sales representatives on expectations for servicing accounts
- Drive market share improvement and identify standard marketing programs/promotions relevant to customers
- Evaluate customer performance for contract compliance
Keys to Success:
Education
- Bachelor’s degree; demonstrated financial acumen, MBA preferred
Experience
- 10+ years related work experience; strong background in science and academic industry segment
Knowledge, Skills, Abilities
- Confirmed ability to maintain and grow senior level customer relationships across multiple areas like Sourcing, Production, Research, Materials Management
- Strong financial analysis, negotiation, and project management skills
- Strong leadership skills in a matrix environment. Prior management experience strongly preferred.
- Demonstrated sales record
- Knowledge of Word, Excel, and PowerPoint a must; contact management software a plus
- Able and willing to travel to customer locations
- Demonstrates the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement
- Willingness and ability to travel up to 50%, with multiple overnights away from home each month