Income Administrator

What is the opportunity?

In this role, you will process and reconcile income dividend and interest payments.  This entails the accurate and timely processing of all clients’ Entitlements, the control and collections of income proceeds from Depositories and Issuers, and reconciliation of suspense account activities, and deliver service commitments to the clients’ satisfaction by ensuring that all work functions are completed accurately and on a timely basis

You will  manage Operational risk, financial control, development of the team’s operational capabilities and to optimize operational efficiency.     

What will you do?

• Ensures that all Income events are researched and processed on an accurately and timely basis.

• Ensures all payments received from depositories, wire or cheque has been processed by end of day.

• Closely reviews and investigates Income suspense accounts to ensure that each outstanding item is identified and cleared promptly.

• Ensure prompt escalation of any issues that may cause financial or reputational issues to RBC Investor Services or its clients.

• Liaison with external parties when required to facilitate timely and accurate payments

• Completion of the Income processing and client queries/enquiries within the prescribed time frames

• Maintenance of satisfactory internal and external Audit/Regulatory/Risk ratings and reviews.

• Adherence to all procedures and control functions, including reconciliations, as appropriate, to minimize financial loss to RBC Investor Services and its clients.

What do you need to succeed?

Must haves:

• Post secondary education, and knowledge of market entitlement practice, specific to entitlements Income.

• Flexibility towards working hours in order to meet business needs.

• Proven track record of successfully handling various issues with professionalism

• Client centric mindset

• Innovative approach

• Sense of Urgency

• Good judgement in evaluating risks

• Strategic Influencing

Nice-to-have

• Post secondary education in a related field

• Advanced knowledge in excel

• Knowledge of all custody platforms

• Able to work independently and lead the team positively

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities. 

• Access to a variety of job opportunities across business.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGAMississaugaCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2025-11-072025-12-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.