IN_Senior Associate_CRM BA_MS Dynamics_Advisory_Mumbai

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Microsoft

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As an Oracle consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Oracle applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Oracle applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

· Requirement gathering: Collaborate with stakeholders to understand their needs and gather business requirements for the CRM system.

· System configuration: Assist in customizing and configuring the CRM to meet specific business needs and processes.

· Data analysis: Analyze customer data to identify trends, generate insights, and create reports for decision-making.

· Process improvement: Evaluate and document existing business processes to identify areas for improvement in efficiency and customer engagement.

· Testing and support: Participate in user acceptance testing (UAT) and provide ongoing support, including troubleshooting and responding to user inquiries.

· Training: Develop training materials and conduct training sessions to ensure users can effectively use the CRM system.

· Reporting: Generate reports on customer behavior, system performance, and key performance indicators (KPIs).

· Data quality: Ensure data accuracy, completeness, and consistency across the CRM system and other platforms.

Key skills and qualifications

· Strong analytical and problem-solving skills.

· Excellent communication and collaboration skills.

· Experience with CRM software and related business processes.

· Ability to translate business requirements into technical solutions.

· Knowledge of data analysis and reporting tools.

Mandatory skill sets:

CRM BA

Preferred skill sets:

CRM BA

Years of experience required:

4 to 9

Education qualification:

B.Tech , MBA , MCA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: MBA (Master of Business Administration), Bachelor of Technology

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

CRM Programs

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date