IN_Manager_Microsoft Dynamics 365 CRM Project_MS Dynamics_Advisory_Mumbai

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Microsoft

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Overview:

We are seeking a dynamic and results-driven Project Manager with proven experience in leading Microsoft Dynamics 365 Customer Relationship Management (CRM) implementations. The ideal candidate will have hands-on experience managing Microsoft projects and a solid understanding of agile delivery frameworks using Azure DevOps or Jira.

Responsibilities

· Lead end-to-end delivery of Microsoft Dynamics 365 CRM projects across sales, service, and marketing modules

· Define project scope, timelines, resource plans, and budgets in alignment with client goals

· Collaborate with cross-functional teams including developers, consultants, and client stakeholders

· Monitor project progress using Azure DevOps or Jira, ensuring timely delivery and issue resolution

· Manage change requests, risks, and dependencies throughout the project lifecycle

· Facilitate workshops, sprint planning, and stakeholder reviews

· Ensure quality assurance, documentation, and post-implementation support

· Drive continuous improvement and adoption of best practices in CRM project delivery

Required Skills & Qualifications

· 5+ years of experience managing Microsoft Dynamics 365 CRM projects

· Strong understanding of CRM architecture, customization, and integration

· Hands-on experience with Microsoft project delivery methodologies

· Proficiency in Azure DevOps or Jira for agile project tracking and collaboration

· Excellent communication, leadership, and stakeholder management skills

· Microsoft certifications (e.g., MB-910, MB-920, PL-600) are a plus

Preferred Attributes

· Experience with Power Platform (Power BI, Power Apps, Power Automate)

· Exposure to enterprise-level CRM deployments

· Ability to manage multiple projects and cross-functional teams

· Strong analytical and problem-solving mindset

*Mandatory skill sets:

Microsoft Dynamics 365 CRM Project

*Preferred skill sets:

Microsoft Dynamics 365 CRM Project

*Years of experience required

4 to 6 Years

*Education Qualification

BE/B.Tech

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology, Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Customer Relationship Management (CRM)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Analysis, Coaching and Feedback, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps {+ 9 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date