IN-Associate – Workday Absence Functional Expert – IT Services Co. _ IFS – PAN India at PwC

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:

We are seeking a proficient Workday Absence Functional Expert responsible for configuring, maintaining, and enhancing the Workday Absence module. The ideal candidate will possess in-depth experience in managing leave of absence, time off plans, and accrual processes. With a focus on optimizing workflows and ensuring compliance across various territories, this role demands strong problem-solving skills and effective communication with diverse stakeholders.

Responsibilities:

At least 4 years of experience in maintaining the Workday Absence module configuration, tenant setup and BPs definitions.
Expertise in configuring leave of absence, time off plans, eligibility for absence types, accruals, absence calendars, work schedules, notifications, approval workflows.
Experienced with mass uploads using EIBs, mass operations management (MOM) task, purging data, calc fields, and migrating configurations between tenants.
Have a good understanding of HR processes and worker data.
Knowledge of at least one other Workday module, such as HCM, Benefits, Compensation, Reporting, Onboarding, Security, Talent, Recruiting or Payroll (for Canada and the UK).
Skilled in resolving complex issues, recommending solutions, and assessing dependencies on Workday functionalities and interfaces.
Good understanding of core ITIL processes (Incident Management, Change Management, Problem Management, etc.) and information security and data protection standards
Experience in customer support using ticketing systems; knowledge of SLAs and support KPIs
Extensive stakeholder management skills and excellent communication skills
Demonstrate an understanding of business operations within a large multinational organization, including factors such as time zone variations, cultural diversity, and collaboration among team members across multiple locations.

· Completed Workday training and earned PRO/Partner Certification in the area of expertise

· Works well alone or with a team

Mandatory skill sets:

· At least 4 years of experience with Workday Absence module configuration and management.

· Expertise in configuring leave of absence plans, time off plans, and accrual processes.

· Proficient in mass uploads using EIBs and managing mass operations.

· Strong understanding of HR processes and worker data.

· Excellent problem-solving abilities and stakeholder management skills.

· Completed Workday training and earned PRO/Partner Certification in the area of expertise.

Preferred skill sets:

· Knowledge of at least one other Workday module, such as HCM, Benefits, Compensation, Reporting, Onboarding, Security, Talent, Recruiting, or Payroll (for Canada and UK).

· Understanding of core ITIL processes (Incident Management, Change Management, Problem Management, etc.) and information security and data protection standards.

· Experience in customer support using ticketing systems; awareness of SLAs and support KPIs.

· Ability to work both independently and collaboratively within a team.

Years of experience required:

4+ yrs

Education qualification:

Any UG/PG

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Workday Software

Optional Skills

Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date