Implementation Specialist

Job Description:

Implementation Specialist

InnoSoft Canada Inc.

As a Training Specialist, you work within the Fusion University and Consultation Services team. You will deliver webinars, develop eLearning content and conduct in person training where you will be viewed as an expert on the Fusion suite of products in conjunction with you experience in Campus Recreation.  You have strong interpersonal skills and can educate stakeholders of all levels on best practices regarding Campus Recreation, Fusion and the synergy between the two. When you aren’t leading sessions on new functionality and how to get the most out of Fusion, you will be creating content for our self-help tools.

JOB RESPONSIBILITIES

Your role primarily involves the following tasks:

• Develop and maintain Fusion University content
• Maintain competency on all Fusion software products including new features and updates
• Perform remote and onsite consultation for existing clients, with a focus on improving their utilization of Fusion
• Facilitate remote and onsite user group sessions with key client contacts focused on trending topics
• Research evolving trends in the Campus Recreation and Municipal Recreation industries. and translate expertise to Fusion University and consultation programming/material
• Assist sales team with trade show exhibitions in balance with training sessions
• Contribute material to InnoSoft client engagement initiatives (i.e. blogs, e-blasts etc.)

JOB QUALIFICATIONS:

You possess the following qualifications:

• 2+ years of experience working in a professional role within a Recreation department is required
• 2+ years of training and/or teaching experience is an asset
• Interpersonal savvy, approachability, strong listening skills and excellent oral/written communication skills
• Strong presentation and training skills
• Ability to construct creative solutions
• Previous experience with meeting and webinar tools (i.e. WebEx) and presentation tools (i.e. Powerpoint, Prezi)
• Ability to react under pressure and maintain composure and confidence

Business Unit:

Scheduled Weekly Hours:

40

Number of Openings Available:

0

Worker Type:

Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.